Partner Development Manager, Partner Led Sales

1 week ago


Bengaluru, Karnataka, India ASSPL - Karnataka Full time

Are you a customer-centric, adaptable, intelligent, and analytical, strategic yet hands-on, ambitious and enthusiastic about e-commerce, seasoned, and entrepreneurial leader with a strong work ethic? If so, this opportunity will interest you.


Partner Led Sales (PLS) consists of 500+ third-party channels that support Amazon India's mission of revolutionizing the way India purchases and sells through acquiring and managing new sellers on Amazon.


Since its inception, PLS in India has introduced several operational and payout models that have been embraced by other online marketplaces.


We are seeking a leader to lead our efforts in continuing to advance the PLS partner playbook as a global standard, experimenting with policies, practices, and mechanisms for the first time.


This role involves managing people and provides the incumbent with an exciting opportunity to contribute to shaping and ensuring the success of sellers and partners on the platform.


The ideal candidate will have a sales background with a focus on driving operational discipline, possess strong communication skills, demonstrate a consistent track record of delivering results and leading a frontline team.


They should be able to think strategically and analytically about the business, product, and market opportunities and challenges. They should have the ability to collaborate across departments to drive agreement and results. They should be able to recruit and develop the right talent. They will have a strong sense of ownership, drive, and a winning attitude.


This position is located in Bangalore.


Key job responsibilities:

  • Partner recruitment:
    Develop a model to identify and recruit new partners by standardizing the recruitment process. Regularly evaluate the efficiency of this recruitment model and make enhancements as necessary to optimize the selection process. Devise a strategy to encourage partner expansion into new territories by exploring various lead generation channels. Evaluate the effectiveness of existing payout structures in supporting partnerships in these new areas.
  • Partner Engagement:
    Review existing partner engagement strategies on a large scale (Partner Connect Program and Contests) and individual level (market working). Establish best practices by promoting consistency in implementation, creating standard operating procedures (SOPs) based on industry standards, monitoring and reviewing on-the-ground execution, gathering partner feedback for improvement, measuring the impact of each engagement strategy, etc. Additionally, the increasing complexities of launching and managing sellers require collaboration with partners to enhance their teams' capabilities, which will be achieved through 'Deep Integration' initiatives led by the Seller Development Manager (SDM) as part of building meaningful partnerships.
  • Partner Retention:
    Maintaining a robust partner network is essential for expanding our sales channel. The Partner Development Manager will drive initiatives to keep partners engaged and committed to our IN PLS platform.
  • Key responsibilities include:
    • Partner profitability:
      Implement automated systems to track partner earnings and identify opportunities for revenue growth and cost reduction. Deliver return-on-investment (ROI) reports and enhance profitability within the Club Vishesh partner program.
    • Payouts:
      Payouts are fundamental to the PLS channel. The SDM will oversee various aspects related to payouts such as ensuring accurate and timely partner payouts, providing monthly payout reports highlighting potential process inefficiencies and growth opportunities, benchmarking incentive criteria against Key Performance Indicators (KPIs) to evaluate their impact on partner retention, ensuring ongoing compliance with payout policies and regulations.
    • Rewards and Recognition:
      Implement programs to recognize high-performing and loyal partners through exclusive initiatives like Club Vishesh. Enhance the value proposition of the Club Vishesh rewards program through continuous recognition of top partners.
    • NPS Survey:
      Measure partner loyalty using a Net Promoter Score (NPS) survey and utilize it as an Early Warning Signal (EWS) for potential partner attrition.

We are considering candidates for locations such as Bengaluru, KA, IND.


BASIC QUALIFICATIONS

  • 6+ years of sales experience
  • Experience analyzing data and best practices to evaluate performance drivers
  • Experience and knowledge of the retail and wholesale landscape in India with prior interactions with sellers and distributors
  • Experience leading teams
  • Experience in planning, executing, and closing competitive sales efforts and managing deals from negotiation to delivery
  • Proven track record of proactively building customer relationships within an account while enhancing their understanding of the customer's business

PREFERRED QUALIFICATIONS

  • Experience influencing C-level executives
  • Experience managing a team and providing training/onboarding to new members


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