crm head export

1 week ago


Mumbai, Maharashtra, India JewelsHire Full time
JewelsHire a distinguished leader in the realm of jewellery industryrecruitment extends its invitation for a position at a renownedjewellery manufacturer located in Andheri EastMumbai.
KeyResponsibilities:
  • Buildand lead a highperforming CRM team providing guidance training andmentorship.
  • Makingsure the orders are dispatched ontime.
  • Fostera collaborative and innovative teamculture.
  • Developand implement a comprehensive CRM strategy tailored to thejewellery industry.
  • Collaboratewith crossfunctional teams to align CRM initiatives with overallbusiness objectives.
  • Developand optimize the process to enhance the overallefficiency
  • Identifytouchpoints for improvement and implement strategies to addresspainpoints.
Requirements
  • Bachelors degree
  • Experience Required 8Year
  • Proven experience in CRM leadership roles within the jewellery or luxury goods industry.
  • Musthave worked with clients like Signet Jaredetc.
  • Indepth knowledge of CRM tools technologies and best practices.
  • Strong analytical and problemsolving skills.
  • Excellent communication and interpersonal skills.
  • Familiarity with data protection regulations and compliance.
  • Ability to work collaboratively across departments and levels of the organization.
  • Demonstrated success in driving customer engagement and loyalty.
Benefits
  • Salary Budget Up to 70000
Good CommunicationSkills Team Leading Customer Coordination Order CoordinationNegotiation Skills Presentable Smart Dynamic
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