crm head

1 week ago


Mumbai, Maharashtra, India JewelsHire Full time
Job Description
JewelsHire, a distinguished leader in the realm of jewellery industry recruitment, extends its invitation for a position at a renowned jewellery manufacturer located in Andheri East, Mumbai.

Key Responsibilities:
  • Build and lead a high-performing CRM team, providing guidance, training, and mentorship.
  • Making sure the orders are dispatched on time.
  • Foster a collaborative and innovative team culture.
  • Develop and implement a comprehensive CRM strategy tailored to the jewellery industry.
  • Collaborate with cross-functional teams to align CRM initiatives with overall business objectives.
  • Develop and optimize the process to enhance the overall efficiency
  • Identify touchpoints for improvement and implement strategies to address pain points.


Requirements
  • Bachelor's degree
  • Experience Required - 8+ Year
  • Proven experience in CRM leadership roles within the jewellery or luxury goods industry.
  • Must have worked with clients like Signet, Jared etc.
  • In-depth knowledge of CRM tools, technologies, and best practices.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Familiarity with data protection regulations and compliance.
  • Ability to work collaboratively across departments and levels of the organization.
  • Demonstrated success in driving customer engagement and loyalty.


Benefits
  • Salary Budget - Up to 70,000


Requirements
Good Communication Skills Team Leading Customer Coordination Order Coordination Negotiation Skills Presentable Smart Dynamic
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