Collection(Credit Collection) Associate(Immediate

7 days ago


Bengaluru, Karnataka, India Semperfi Solution Full time
**Billing & Collections Sr Associate

  • C122**
    (Default)
  • Electronic City Rd, Electronics City Phase 1, Electronic City, Bengaluru, Karnataka 560100, India
  • Fulltime

Company Description


ContinuServe is a leading professional services and outsourcing firm that helps Fortune 2000 organizations improve service levels and reduce costs within their back-office operations through the implementation and delivery of shared services solutions.

We also provide Carve-out outsourcing services for financial and IT functions. We advise and provide outsourced services to strategic and financial buyers executing Carve-out M&A transactions.

Work location:
Prathik Tech Park, Electronic City Ph-1, Bengaluru, Karnataka.

Shift timings: 3 PM to 12 MIdnight

WORK FROM OFFICE

Key Responsibilities
-
Experience with CREDIT MANAGEMENT n COLLECTIONS

  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts
  • Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
  • Accountable for reducing delinquency for assigned accounts.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Essential Functions

  • Weekly and monthly reporting to direct supervisor
  • Monthly Delinquency notices
  • Processing monthly credit memos and the appropriate reporting
  • High volume phone calls to assigned delinquent customers
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Internal and External customer interface
  • Participate in team planning meetings
  • Meet defined department goals and activity metrics
  • Around 30 calls in a day
  • Outbound Collections

Qualifications

Mandatory skills:

  • Knowledge of Billing and Collections procedures
  • Experience with Oracle JDE a plus
  • Commitment to excellent customer service
  • Excellent written and verbal communication abilities
  • Ability to prioritize and manage multiple responsib

Job Types:
Full-time, Permanent

Salary:
Up to ₹800,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Evening shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Experience:

- credit collection exp: 5 years (preferred)

- semivoice: 1 year (preferred)

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