Collections Analyst
1 week ago
Walk in interview at HCL Tech on 10th June 24
HCL Tech is Hiring.
OTC- Collection-Bengaluru (Whitefield-ITPL )
Experience: 1 to 4 Years
Shift Time: - UK Shift
Level: - Analyst & Senior Analyst
Work location: Whitefield (ITPL)
Work Mode: WFO
Interview Time: 11AM to 2PM
Important Note:
- We are looking only Order to Cash- International Collection Experience background candidates.
- Candidates who can join immediately or 1 month of notice period are preferred.
- Excellent communication skills
Overview of role, purpose, and scope
The role of Cash Collector covers all aspects of collections activity including:
- Cash Collection
- Account Management
- Customer Relations
- Accounts Reconciliation
- Debt Collection
- Forecasting
- Credit Management
- Account Management through multiple revenue streams (GDO/2 Tier/Direct/Leasing)
- Relationship building with Customers and Internal teams.
Key Role Tasks and Activities:
- Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
- Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures.
- Accountability for debt and cash targets achievement on a quarterly/monthly basis
- Full compliance with all associated internal and Sarbox controls
- Written / oral communication on open balances + reconciliation of accounts for portfolio.
- Assignment of correct risk categories for portfolio and agreement on payment plans in alignment with Risk team and Collection management.
- Correct handling of UMCC as per ICMP guidelines
- Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections.
- Implementation of service stops/ remove stops according to process.
- Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer
- Participation in month end reporting closing activities in alignment with ICMP
- Point of escalation for team members for complex issues.
- Mentor for team, supporting and coaching on an ongoing basis.
- Detection and help for process improvement opportunities for collection + system improvements.
Metrics/SLAs
- 10-15 customers call a day (Estimated timing for a call and call preparation at an average of 45 mns- 60 mns)
- Portfolios Days Overdue less than 30 days
- 60 + aged debt does not represent more than 10% of the total balance. Ageing receivables in control
- No Value + activity opened more than 5 days.
- UMCC in control, daily management: bank statement checked, remittance provided max 24h00 after the payment has been received.
- Cash matching completed within 24 hours. No unmatched cash or credits on account for more than 30 days or 90 days respectively without an action plan in place. 1% of the total balance as per ICMP metrics.
- Promise of payment status: maximum 2% failed promises over the total promises (value and volume)
- 98% accurate forecast (aged buckets and/or cash)
- 100% adequate and effective utilization of Value + (volume of activities; volume of Promises of payments: Emails and Comment functionalities used in line with the Value + norms)
- Average portfolio of 500 accounts for HPTP and 250 accounts for LPTP
- QOQ and YOY aged receivables improvements. DSO YOY improvements
- YOY DD failure improvements (volume)
Walk in to: HCL Technologies Ltd. ITPL SEZ, Aviator building 6th Floor Unit B Whitefield main road, Bangalore 560066
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