Collections Analyst

1 month ago

Bengaluru, Karnataka, India NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The Collections Analyst is responsible for managing and optimizing the collections process for outstanding payments from clients. This role involves closely monitoring accounts receivable, following up on overdue invoices, and maintaining positive relationships with clients to ensure timely and successful collections. The Collections Analyst collaborates with relevant internal teams, such as Sales and Finance, to implement effective collections strategies and minimize bad debt exposure.

Working at NTT

Key Roles and Responsibilities:

  • Monitors accounts receivable and proactively contacts clients/other external parties to collect outstanding payments
  • Follows up on overdue invoices through emails, phone calls, or other communication channels to secure timely payment
  • Maintains positive and professional communication with clients/other external parties to address billing inquiries, resolve disputes, and negotiate payment arrangements
  • Develops and implements effective collections strategies to reduce delinquent accounts and improve cash flow
  • Accurately apples received payments to appropriate client accounts and reconciles discrepancies
  • Investigates and resolves billing disputes or discrepancies with clients and internal stakeholders
  • Prepares regular reports on collections performance, aging of accounts receivable, and key performance indicators (KPIs) for management review
  • Assists with collections forecasting to provide insights into cash flow projections
  • Evaluates client credit risk and recommends appropriate credit limits or credit hold actions
  • Works closely with relevant internal teams/stakeholders to address collections-related issues and improve overall business processes
  • Maintains accurate and up-to-date collections records and documentation


Knowledge, Skills and Attributes:

  • Excellent understanding of collections processes and best practices
  • Excellent understanding of collections software, financial analysis tools, and Microsoft Office Suite (especially Excel)
  • Excellent communication and negotiation skills
  • Excellent attention to detail and ability to manage multiple priorities effectively
  • Ability to work independently and as part of a team
  • Knowledge of relevant industry regulations and compliance requirements
  • Problem-solving and analytical abilities to resolve collections issues and disputes


Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent in Finance, Accounting, Economics, or a related field


Required Experience:

  • Seasoned experience as a Collections Analyst or in a similar financial analysis role is preferred
  • Seasoned experience working with large corporate clients

Skills Summary

Account Reconciliations, Accounts Receivable (AR), Collections Analytics, Collections Strategies, Invoice Processing, Negotiation, Payment Terms, Process Improvements

Workplace type:

Hybrid Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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