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Collections Analyst

3 months ago

Bengaluru, Karnataka, India HCLTech Full time
Walk in interview at HCL Tech on 10th June 24

HCL Tech is Hiring.

OTC- Collection-Bengaluru (Whitefield-ITPL )

Experience: 1 to 4 Years

Shift Time:

  • UK Shift

Level:

  • Analyst & Senior Analyst

Work location:
Whitefield (ITPL)

Work Mode:

WFO
Interview Time: 11AM to 2PM

Important Note:

  • We are looking only Order to Cash
  • International Collection Experience background candidates.
  • Candidates who can join immediately or 1 month of notice period are preferred.
  • Excellent communication skills
Overview of role, purpose, and scope

The role of Cash Collector covers all aspects of collections activity including:

  • Cash Collection
  • Account Management
  • Customer Relations
  • Accounts Reconciliation
  • Debt Collection
  • Forecasting
  • Credit Management
  • Account Management
through multiple revenue streams (GDO/2 Tier/Direct/Leasing)

  • Relationship building with Customers and Internal teams.

Key Role Tasks and Activities:

  • Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
  • Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures.
  • Accountability for debt and cash targets achievement on a quarterly/monthly basis
  • Full compliance with all associated internal and Sarbox controls
  • Written / oral communication on open balances + reconciliation of accounts for portfolio.
  • Assignment of correct risk categories for portfolio and agreement on payment plans in alignment with Risk team and Collection management.
  • Correct handling of UMCC as per ICMP guidelines
  • Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections.
  • Implementation of service stops/ remove stops according to process.
  • Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer
  • Participation in month end reporting closing activities in alignment with ICMP
  • Point of escalation for team members for complex issues.
  • Mentor for team, supporting and coaching on an ongoing basis.
  • Detection and help for process improvement opportunities for collection + system improvements.
Metrics/SLAs

customers call a day (Estimated timing for a call and call preparation at an average of 45 mns- 60 mns)

  • Portfolios Days Overdue less than 30 days
  • 60 + aged debt does not represent more than 10% of the total balance. Ageing receivables in control
  • No Value + activity opened more than 5 days.
  • UMCC in control, daily management: bank statement checked, remittance provided max 24h00 after the payment has been received.
  • Cash matching completed within 24 hours. No unmatched cash or credits on account for more than 30 days or 90 days respectively without an action plan in place. 1% of the total balance as per ICMP metrics.
  • Promise of payment status: maximum 2% failed promises over the total promises (value and volume)
  • 98% accurate forecast (aged buckets and/or cash)
  • 100% adequate and effective utilization of Value + (volume of activities; volume of Promises of payments: Emails and Comment functionalities used in line with the Value + norms)
  • Average portfolio of 500 accounts for HPTP and 250 accounts for LPTP
  • QOQ and YOY aged receivables improvements. DSO YOY improvements
  • YOY DD failure improvements (volume)

Walk in to:
HCL Technologies Ltd. ITPL SEZ, Aviator building 6th Floor Unit B Whitefield main road, Bangalore 560066