Associate Collections Analyst

6 months ago

Bengaluru, India New Relic, Inc. Full time
Associate Collections Analyst Associate Collections Analyst Associate Collections Analyst Req ID FY|G&A|#1 Location(s) Bangalore, India; Work arrangement(s) Hybrid (works from home and New Relic office throughout the week) Your opportunity New Relic is looking for an experienced and motivated Collections Associate to join our multifaceted Collections team. Your duties will include processing customer refunds, reviewing account alterations, resolving client inconsistencies, and collecting overdue payments.As a Collections Associate you'll balance between maintaining customer relationships and guaranteeing timely payments. You'll hone in on your outstanding communication and customer service skills, as well the ability to make tough judgment calls and use critical thinking. What you'll do Work with clients to help bring in overdue payments Take actions to encourage timely invoice payments Communicate with customers via phone or email regarding billing questions and outstanding invoices Partner with our sales and support teams to research and respond to customer billing inquiries Collaborate with sales and other departments to resolve billing issues Review Weekly Aging Reports and collect customer payments in accordance with payment due dates Assist with financial audits and other ad-hoc accounting projects as needed This role requires 2-3 years of experience with Accounts Receivable and billing in a B2B collections setting Able to multi-task and prioritize multiple projects and initiatives in a fast-paced environment Effective problem-solving skills with minimal guidance Experience with Salesforce and Excel Proficiency with Gsuite and ERP software Experience with business-to-business collections Comfortable using customer ticketing systems

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit

Our hiring process

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

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