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Collections Associate

3 months ago

Bengaluru, Karnataka, India Zolve Full time
Credit Assessment

Collections Associate:

  • Bengaluru
  • Work Type: Full Time
    ABOUT US
  • Zolve's mission is simple: we want to make financial products accessible to everyone.
Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:

  • A Bank Account you can create from anywhere in the world in under five minutes
  • A highlimit Credit Card that helps build a healthy credit score
  • Easy, lightningfast, crossborder money transfers with the best rates in the market
  • Zolve is expanding its horizons, and we're excited to open our doors to everyone expanding theirs.
  • We believe: that if space tourism is real, so is reaching for the stars.

RESPONSIBILITIES:

  • Responsible for communicating with customers from a collections standpoint
  • Responsible for skiptracing if customer is not reachable through traditional channels i.e. reaching out on LinkedIn, WhatsApp, Facebook and other social media
  • Contact clients and discuss their overdue payments in a friendly manner, and proactively propose solutions based on defined SOPs
  • Monitor accounts on a daily basis
  • Identify outstanding account receivables
  • Collaborating on debt collection efforts with Finance, Sales, and the Legal team.
  • Investigate historical data for debts and bills
  • Developing debt collection strategies and plans
  • Take actions in order to encourage timely payments
  • Process payments and refunds
  • Resolve billing issues
  • Ensure compliance to all federal and local regulations for collection process
  • Update account status records

REQUIREMENTS:

  • 36 years of relevant B2C banking collections experience
  • Bachelor's Degree in Finance, Business or related field
  • Experience working in the collections team for consumer credit products such as Credit Card, Personal Loan, Education Loan, 2W and 4W, Home Loan, etc.
  • Excellent knowledge of various collection techniques and basic understanding of Credit reporting
  • Experience in developing and enacting debt recovery plans and strategies to prevent losses
  • Knowledge of MS Office, Data Interpretation, databases, and alternate mode of collections
  • Excellent communication (both written & verbal) and interpersonal skills
  • Demonstrated experience of being empathetic with customers
  • Good negotiation &, problemsolving and criticalthinking skills
  • Can work in a fastpaced environment that to in a complete night shift.
  • Should be able to convert nonpayer to a payer
  • Exposure in dealing with international clients
  • This role is based out of Bangalore.