Collection Associate

1 week ago


Bengaluru, Karnataka, India Black & White Business Solutions Full time

Job Information:

Industry

Non-IT Lateral
***Province

Karnataka
***City

Bangalore North
***Postal Code

560001
***Country

India

Work location:
Prathik Tech Park, Electronic City Ph-1, Bengaluru, Karnataka.

Shift timings: 3 PM to 12 MIdnight

WORK FROM OFFICE FOR INITIAL 6 MONTHS

Total experience required: 3 to 6 years.

VOICE PROCESS

Key Responsibilities

  • The duties of a Collections Associate includes collection calls
  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts
  • Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
  • Accountable for reducing delinquency for assigned accounts.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
    Essential Functions
  • Weekly and monthly reporting to direct supervisor
  • Monthly Delinquency notices
  • Processing monthly credit memos and the appropriate reporting
  • High volume phone calls to assigned delinquent customers
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Internal and External customer interface
  • Participate in team planning meetings
  • Meet defined department goals and activity metrics
  • Around 30 calls in a day
  • Outbound Collections

Mandatory skills:

  • 36 years High Volume B2B Collections experience.
  • Knowledge of Billing and Collections procedures
  • Experience with Oracle JDE a plus
  • Commitment to excellent customer service
  • Excellent written and verbal communication abilities
  • Ability to prioritize and manage multiple responsibilities


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