Tech Support Engineer

2 weeks ago


Bengaluru, Karnataka, India Dashhire Full time

Looking to join our Tech Support Team as a **Tech Support Specialist** at our company? You'll be the go-to person for resolving client queries and tickets within the set timeline. In addition, you'll collaborate closely with the QA Engineering team for break resolutions, so attention to detail and top-notch troubleshooting skills are a must.



Responsibilities :

  • Assist the QA team in resolving breaks efficiently.
  • Ensure timely resolution of client queries.
  • Provide expert tech support during the product inspection phase to aid in product enhancement at the customer level.
  • Identify query patterns to prevent future defects and recurrences.

Requirements :

  • 2+ years of experience in ticket resolution and manual testing.
  • Proficiency in SQL queries and resolution.
  • Hands-on experience in API Testing using Postman.
  • Familiarity with Ticket Management tools and databases.
  • Outstanding interpersonal skills for effective communication with developers, project managers, and customer support.
  • Knowledge of industry-standard tools for defect tracking, source code management, test case management, and other monitoring tools.
  • Ability to work independently in a tech-functional setting.
  • Strong multitasking capabilities to efficiently handle client queries.

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