Semi Tech Support
1 month ago
Job Duties:
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Responsible for giving software training to clients
- Handling Tickets
Skills:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Basic Computer Skills, Microsoft tools Knowledge
- Understanding computer programming languages
Qualification:
- Any Graduate or experienced
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