Semi Tech Support

1 month ago


Bengaluru, Karnataka, India timesjobs Full time
### Semi-Tech Support

Job Duties:

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Responsible for giving software training to clients
  • Handling Tickets

Skills:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • Basic Computer Skills, Microsoft tools Knowledge
  • Understanding computer programming languages

Qualification:

  • Any Graduate or experienced

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