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Spl'st, Tech Support
3 months ago
Job Summary
The Securities Services Technology team requires Support Lead to manage the Application support for Custody business.
The candidate would be required to monitor the health status, perform technical analysis, derive solutions, apply fixes in supporting the application.
He/she will be working closely with the business stakeholders, vendor, core project and other interface system teams within the bank.
The candidate should have prior experience in Custody applications either in development / support / testing and having domain knowledge is essential.
Primarily to ensure system availability & stability of custody applications for custody businessIncident Management – Provide resolution for the incidents raised for custody businessSituation management - actively participate and manage situations and ensure no/minimal impact in system availabilityMonitoring – Identify and configure key KPIs in system stability for proactive monitoringStakeholder management - work closely with delivery, Ops, business and other tech units to ensure system stabilityRisk management - proactively identify risks time to time and manage it for logical closureAutomation – Identify opportunities to eliminate redundant/manual activities and actively participate in automationResponsibilitiesStrategyAwareness and understanding of the Group's business strategy and model appropriate to the role.
BusinessAwareness and understanding of the wider business, economic and market environment in which the Group operatesProcessesIncident Management, Problem Management, Change Management, Request ManagementRisk ManagementProactively identify risks time to time and manage it for logical closureRegulatory & Business ConductDisplay exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.Key stakeholdersCustody Business, Tech, Operations and Infra teamsOther ResponsibilitiesIdentify opportunities to eliminate redundant/manual activities and actively participate in automationOur Ideal CandidateGraduate in Computer ScienceRole Specific CompetenciesFunctional knowledge of Custody SettlementOracle PL/SQLKnowledge of UnixKnowledge of JavaMonitoring ToolsJIRA/Confluence
