Application Support Engineer
7 days ago
Application Support Engineer (Lead) with skills Application Support Engineer, Application Engineer for location Bangalore, India
Posted on: June 07, Share on Linkedin Share on Twitter Share on FacebookROLES & RESPONSIBILITIES
Proven work experience as a Technical Support Engineer supporting multiple web and mobile applications in a 24*7 mode Hands-on experience with Windows/Linux/Mac OS environments. Proven knowledge of using Azure DevOps, DataDog and support processes Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Ability to provide step-by-step technical help, both written and verbal Well versed with drafting , reviewing and editing the production run books and training juniors on the support processes. Excellent client communication and drive the priority items. . Perform in-depth production incident troubleshooting, resolve production incidents and monitor the fixes to ensure correct resolution. should have worked on Microsoft Techstack in the past with hands on experience in .NET. Good debugging skills, analysis of data dog logs and create relevant tickets on ADO, responding to P1-P2 tickets, creating ADO tickets from FreshService and Production ticket triaging, assigning to team members, identify dependencies, following up, updating NBLY stakeholders, preparing release notes, drive the actual deployment with all stakeholders once every 2 weeks. Should have understanding of AWS cloud or cloud in general Understands logging utilities, ex: Datadog, Firebase (for mobile) and should be able to read the logs to understand issues. Should have the ability to co-ordinate with Tech leads and the customer Excellent problem-solving and communication skillsEXPERIENCE
11-12 YearsSKILLS
Primary Skill: Application Support Engineer Sub Skill(s): Application Support Engineer Additional Skill(s): Application EngineerABOUT THE COMPANY
Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).
Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.
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Application Support Engineer
7 days ago
Bengaluru, Karnataka, India Infogain Full timeApplication Support Engineer (Lead) with skills Application Support Engineer, Application Engineer for location Bangalore, IndiaPosted on: June 07, Share on Linkedin Share on Twitter Share on FacebookROLES & RESPONSIBILITIESProven work experience as a Technical Support Engineer supporting multiple web and mobile applications in a 24*7 modeHands-on experience...
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