L3 Support Engineer/Administrator

1 week ago


Bengaluru, Karnataka, India CA-One Tech Cloud Inc. Full time

Company Description :


CA-One Tech Cloud Inc is a fast-growing and proven IT services firm providing world-class technical and staffing solutions in both public and private sectors.

Established in 2017 and headquartered in Fremont, CA, the company is founded on the principle that a leading IT services firm must employ only the most experienced, application-specific resources and technologies.

Their team is dedicated to creating a strong and content workforce, in order to maintain high retention rates and a strong employer-employee relationship.

They offer employee-friendly environments and benefits, including a growth-oriented atmosphere, an open-door policy, a work-life balance, and being an equal opportunity employer.

Benefits include health insurance, paid vacations, and commissions.

Client :
Infosys/Google


Payroll :
CA-One Tech Cloud Inc.


Location :
Bangalore (WFO)


Shift :
Rotational


Role Description :

This is a full-time role for a Google WorkSpace L3 Support at CA-One Tech Cloud Inc located in Bengaluru.

This is an on-site position that requires providing high-level technical support for Google WorkSpace and resolving complex technical issues for a variety of clients.

The right candidate will be responsible for conducting root cause analysis and collaborating with a global support team to resolve customer problems quickly and efficiently.

Qualifications :

  • Bachelor's degree or higher in computer science, engineering, or a related field
  • 5+ years of technical support experience, and experience with Google WorkSpace and other SaaS solutions
  • Demonstrated expertise in troubleshooting and resolving complex technical issues
  • Strong communication skills and experience in customerfacing roles
  • Strong organization and analytical skills, with the ability to multitask and prioritize workload efficiently
  • Ability to work independently and in a teamoriented, collaborative environment
  • Willingness to work during offhours and overtime as needed
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