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Customer Service Rep

4 months ago

Mumbai, Maharashtra, India nVent Full time
We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

  • WHAT YOU WILL EXPERIENCE IN THIS POSITION:

In this position, you will get to:

  • The Sales support is the primary contact for the customer. All activities are to be executed in an efficient, professional and friendly manner to the satisfaction of our customer within the nVent policies.
  • Provide pricing, availabilities of products and due date of orders to customers and sales team.
  • Process orders accurately using nVent order management tools and ERP system.
  • Management of open orders and compile status reports as required by customers.
  • Track and Trace of consignments and follow up of orders as required.
  • Phone responsibilities; Answer incoming calls and make outbound calls in a professional phone manner.
  • Provide (first level) product information based on information available in the catalogues and ERICO knowledge systems ERICAT. Recommend and offer products or alternatives as required to customers.
  • Sales support level of using Salesforce to assign or complete cases and register quotes to relevant sales team members in a timely manner.
  • Other duties as required by Manager
  • YOU HAVE:
  • Academic background in Bachelor's Degree in Sales, Marketing, International Business related preferred
  • Previous experience in or with Minimum of 3 years' experience in Internal Sales Support Or customer care role in similar industries
  • Skills
  • ERP (M3) order management
  • Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook)
  • Claim management (Intelex)

WE HAVE:

  • A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
  • At nVent, we connect and protect a more sustainable and electrified world with inventive electrical solutions. We're a nearly $3 billion highperformance electrical company with a dedicated team of 10,000+ people at more than 130 sites around the world. Our solutions deliver value to industrial, commercial, residential, energy and infrastructure customers, providing mission critical solutions that improve performance, lower costs and reduce downtime.
  • We design, manufacture, market, install and service highperformance products and solutions that connect and protect mission critical equipment, buildings and essential processes. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER.
  • Commitment to strengthen communities where our employees live and work
  • We encourage and support the philanthropic activities of our employees worldwide
  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
  • Core values that shape our culture and drive us to deliver the best for our employees and our customers

We're known for being:

  • Innovative & adaptable
  • Dedicated to absolute integrity
  • Focused on the customer first
  • Respectful and team oriented
  • Optimistic and energizing
  • Accountable for performance
  • Benefits to support the lives of our employees
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.

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