Customer Service Representative

2 weeks ago


Mumbai, India Tripjack Full time

About Volaron

Volaron is an exciting business that straddles travel, finance and technology. Volaron is backed by a well-established Private Equity firm, supported by one of India’s leading B-to-B travel businesses, and is in collaboration with some of the most reputed financial and travel partners in India and abroad. 


CS Associate – Volaron

Location: Mumbai

Department: Operations

Type: Full-Time


Key Responsibilities

  • Receive in-bound calls & emails from customers in order to provide information/ updates as and when required.
  • Make outbound calls to Sales Reps and Travel Agents to promote products and services.
  • Respond professionally to all calls and queries.

·      Resolve Complaints and issues in a timely manner

·      Identify and escalate priority issues

·      Keep records of interactions, transactions, comments, and complaints

  • Follow up on leads generated from marketing campaigns and other sources.
  • Provide exceptional customer service and support throughout the process.
  • Collaborate with team members to share best practices and improve outreach strategies.
  • Stay updated on product knowledge, promotional offers, and industry trends.

·      Providing feedback on the efficiency of customer service processes

·      Co-ordinate with other departments to resolve customer queries and fulfil needs

·      Documentation of cases on the Portal and other efficiently use tools like – Word, Power Point and Excel

 

Preferred Skills & Qualifications

·      Familiarity with office software and phone systems

·      Prior experience as a travel consultant, travel agent, or Insurance Agent

·      Worked with an insurance company / insurance broker in a similar role

·      

·      

·      Excellent communication and interpersonal skills

·      Personable and attentive

·      Experience in Customer Service Field, Call Center

·      Confident with Phone Inquiries

·      Great Communication Skills




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