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Customer Service Representative

2 months ago

mumbai, India The Pant Project Full time

Company Description

At The Pant Project (www.pantproject.com), we are on a mission to bring style, comfort, and confidence to every Indian. We are a digital-first direct-to-consumer apparel brand that is bringing bottom wear with the highest quality fabrics and international fashion trends to our customers. Backed by one of the leading textile makers of the world, we are building a fashion brand from India for the world.

We have been recognized as one of India’s leading emerging D2C Fashion Start-Ups 2 years in a row.


Role Description

This is a full-time on-site role for an Entry-Level Customer Service Representative at The Pant Project. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and creating a positive customer experience. Daily tasks include responding to customer inquiries, resolving issues, and providing product recommendations and assistance.

Please note: This is a Mumbai based work from an office job, mainly handling customer calls & chats.

Salary range: Upto 5 LPA as per previous experience.


Qualifications

  • Customer Service Representatives and Customer Support skills
  • Experience in ensuring customer satisfaction and delivering a positive customer experience
  • Excellent communication and interpersonal skills
  • Problem-solving and conflict resolution skills
  • Ability to multitask and prioritize
  • Attention to detail and accuracy
  • Strong organizational and time management skills
  • Knowledge of the fashion industry and trends
  • Fluency in multiple languages is a plus