Helpdesk - L2 Agent

Job DescriptionJob Summary:The Level 2 Help Desk is responsible for providing IT consulting services to our clients and leading a help desk team. The focus is on business IT systems and responsibilities include design, implementation, maintenance, and support of Local Area and Wide Area networks.This position is primarily responsible for the delivery of...

Job DescriptionDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their...

About the Role: Salesforce DeveloperWe have an urgent requirement for a SFDC Developer for our large retail client. This is a long-term contract and 100% remote opportunity.Bachelor's degree in Computer Science or related discipline with 5+ years of experience in Salesforce development and administration.In-Depth understanding of service cloud functionality...

Role: Security Operations Center (SOC) Analyst Position Type: Full-Time Contract (40hrs/week) Contract Duration: Long Term Work Hours: US Time (EST) Work Schedule: 8 hours/day (Mon-Fri) Location: 100% Remote (can work from anywhere in India) We are looking for a SOC Analyst to Join the Cyber Operations Team. The team is a 24x5 group who will rotate...

About the Role: Salesforce DeveloperWe are looking for a skilled SFDC Developer to join our team and work for our well-known retail client. This is a remote position, offering a long-term contract.Requirements:Bachelor's degree in Computer Science or related field5+ years of hands-on experience in Salesforce development and administrationExpertise in service...

About the Job Title:This opportunity is for a Salesforce Developer position with a large retail client. It's a long-term contract role with the flexibility of working remotely.Bachelor's degree in Computer Science or related field5+ years of experience in Salesforce development and administrationDeep understanding of service cloud features like Case...

Job Title: Senior Executive-System AdministrationLocation: India, RemoteWhat you will do:Managing helpdesk tickets and resolving L2 and L3 related issues.Responsible for installing, configuring, and hardening Linux servers, including enabling password policies, SSH, and firewall rules. Should also be able to install and configure WebSphere applications on...

Role:Security Operations Center (SOC) AnalystPosition Type:Full-Time Contract (40hrs/week)Contract Duration:Long TermWork Hours:US Time (EST)Work Schedule:8 hours/day (Mon-Fri)Location:100% Remote (can work from anywhere in India)We are looking for a SOC Analyst to Join the Cyber Operations Team. The team is a 24x5 group who will rotate shifts.The team...

About FundamentoFundamento unlocks excellent agent performance with an AI-powered frontline stack that is purpose-built for companies looking to demonstrate unmatched business outcomes.Companies can ensure agents ace every customer conversation by using Fundamento as an agent copilot to handhold them through customer interactions with guided workflows and...

Title: Senior Product Consultant The Group: The Financial Planning group builds solutions and capabilities that enable financial advisors to deliver compliant and comprehensive financial advice so that their retail clients and investors meet their goals. The solutions leverage Morningstar's extensive data and research capabilities across all stages...

Job Title:Oracle DBAL3Department/Group:ICTSLocation:Pune, Mumbai, Noida, Bangalore, IndiaGrade :5B, 6A, Max budget30LPARoleLead Oracle DBAExperience8-13 YearsJob DescriptionRole and ResponsibilitiesInvestigate and resolve complex technical issues related to Oracle database systems, including performance tuning, database crashes, data corruption, and system...

About the job :1. Prepare a computer with basic configurations of Operative System, Drivers and Network2. Install and configure Office 365 and basic Applications or Software according to Installation Guides3. Identify basic Hardware or Electric Issues (as High CPU and/or RAM consumption or battery damage)4. Register and control of IT assets assignment5....

The VoIP Shopdelivers an innovative Cloud Phone System Solutions to Businesses and Public Sector customers all over the UKBased at the High Tech offices near the Leicester Space Centre Complex. We have a team of highly skilledCiscoTrained EngineersWe work directly with our national network (Open Reach) and CISCO Systems Inc to deliver a Tier1, Carrier Grade...

Job DescriptionWhat we want:As an Enterprise Cloud Solutions Architect-AWS you will be responsible for for delivery of IT Infrastructure elements on AWS Cloud and migrate workloads to Azure from on premise infrastructure, implement fresh Installations, Troubleshoot, Resolve and document incident management reportsWho we are:Vertoz (NSEI: VERTOZ), an...

Job DescriptionWhat we want:As an Enterprise Cloud Solutions Architect-AWS you will be responsible for for delivery of IT Infrastructure elements on AWS Cloud and migrate workloads to Azure from on premise infrastructure, implement fresh Installations, Troubleshoot, Resolve and document incident management reportsWho we are:Vertoz (NSEI: VERTOZ), an...

Job DescriptionNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

Should have 1 -2 years of experience in FCR and FCC Application Logging of new incident tickets service requests in IT helpdesk tool for issues reported through call or email Monitoring of tickets logged through ticketing tool First Point of Contact and entry point for Business User’s Incidents and Service Requests Monitoring of mass incident tickets...

:Should have 1 -2 years of experience in Finnone ApplicationLogging of new incident tickets service requests in IT helpdesk tool for issues reported through call or emailMonitoring of tickets logged through ticketing toolFirst Point of Contact and entry point for Business User’s Incidents and Service RequestsMonitoring of mass incident tickets and...

Job DescriptionThe L1 Support Specialist is pivotal in maintaining the operational integrity of business-critical software applications for our clients. The role demands proactive monitoring and regular assessment of system health encompassing software, hardware, and network infrastructures. The goal is to maximize uptime and productivity for business users....

**About Fundamento** Fundamento unlocks excellent agent performance with an AI-powered frontline stack that is purpose-built for companies looking to demonstrate unmatched business outcomes. Companies can ensure agents ace every customer conversation by using Fundamento as an agent copilot to handhold them through customer interactions with guided...

**Type: Work from Office** **Location: Delhi** **Notice Period: Immediate to 30 Days** **Experience: 4 - 5 Years** Qualification required: - BE/ B. Tech / M. Tech / MSc / MCA qualification or equivalent - Development resources should be preferably certified in vtiger CRM and/or Avaya CCM platform **Roles and Responsibilities**: - L2 Avaya support -...

We are hiring for Bangalore location for CRM Application development and support .Development resources should be preferably certified in vtiger CRM and/or Avaya CCM platform Job Description : Experience expected :- At least 3 years of professional experience in Avaya contact center development, customization and implementation of vtiger/Open CRM solutions...

We are hiring for Bangalore location for CRM Application development and support .Development resources should be preferably certified in vtiger CRM and/or Avaya CCM platform Job Description : Experience expected :- At least 3 years of professional experience in Avaya contact center development, customization and implementation of vtiger/Open CRM solutions...

Job DescriptionWant to be a part of our team?The Cloud Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their Cloud infrastructure remain operational through proactively monitoring, identifying, investigating, and resolving cloud-based incidents, service requests and alerts. The primary objective of this...

Job DescriptionMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

Min 1-1.5 yrs. of experience on Avaya voice Platform. - 24 - 7 support - Monitoring and providing break fix services to DHL offices in Chennai. - Configuration of extension and Agent ID. - Knowledge on Avaya Command lines to monitor Trunk status, PRI lines or Avaya devices. - Should know how to take trace. - Providing technical support to end user on Avaya...

Job Title: Senior Executive-System AdministrationLocation: India, RemoteWhat you will do:Managing helpdesk tickets and resolving L2 and L3 related issues.Responsible for installing, configuring, and hardening Linux servers, including enabling password policies, SSH, and firewall rules. Should also be able to install and configure WebSphere applications on...

About the Role: Salesforce DeveloperWe have an urgent requirement for aSFDC Developerfor our large retail client. This is a long-term contract and 100% remote opportunity.Bachelor's degree in Computer Science or related discipline with 5+ years of experience in Salesforce development and administration.In-Depth understanding of service cloud functionality...

Job DescriptionNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...

Role: Security Operations Center (SOC) Analyst Position Type: Full-Time Contract (40hrs/week) Contract Duration: Long Term Work Hours: US Time (EST) Work Schedule: 8 hours/day (Mon-Fri) Location: 100% Remote (can work from anywhere in India)We are looking for a SOC Analyst to Join the Cyber Operations Team. The team is a 24x5 group who will...

About the Role: Salesforce DeveloperWe have an urgent requirement for a SFDC Developer for our large retail client. This is a long-term contract and 100% remote opportunity.Bachelor's degree in Computer Science or related discipline with 5+ years of experience in Salesforce development and administration.In-Depth understanding of service cloud...

Job DescriptionOur client, Re-Leased, pioneers cloud-based property management solutions tailored for commercial real estate. Their cutting-edge software streamlines essential tasks such as accounting, tenant communication, property inspections, and lease administration. With a mission to empower property professionals, Re-Leased accelerates daily...

Role: Security Operations Center (SOC) Analyst Position Type: Full-Time Contract (40hrs/week) Contract Duration: Long Term Work Hours: US Time (EST) Work Schedule: 8 hours/day (Mon-Fri) Location: 100% Remote (can work from anywhere in India) We are looking for a SOC Analyst to Join the Cyber Operations Team. The team is a 24x5 group who will...

About FundamentoFundamento unlocks excellent agent performance with an AI-powered frontline stack that is purpose-built for companies looking to demonstrate unmatched business outcomes.Companies can ensure agents ace every customer conversation by using Fundamento as an agent copilot to handhold them through customer interactions with guided workflows and...

Job DescriptionDesign, develop, and maintain automated test scripts and test frameworks.Execute automated tests and analyze results to identify defects and ensure product quality.Collaborate with cross-functional teams, including developers, product managers, and other QA team members, to define test strategies and ensure comprehensive test...

Title: Senior Product ConsultantThe Group:The Financial Planning group builds solutions and capabilities that enable financial advisors to deliver compliant and comprehensive financial advice so that their retail clients and investors meet their goals. The solutions leverage Morningstar’s extensive data and research capabilities across all stages of...