Customer Success Associate

7 days ago

new delhi, India Fundamento Full time
About Fundamento
Fundamento unlocks excellent agent performance with an AI-powered frontline stack that is purpose-built for companies looking to demonstrate unmatched business outcomes.
Companies can ensure agents ace every customer conversation by using Fundamento as an agent copilot to handhold them through customer interactions with guided workflows and prompts and to automate manual and repetitive tasks. Using Fundamento, companies can gradually transition from to complete L1 and L2 customer support automation, where agents can focus on tackling complex challenges while near-human AI bots handle upstream customer interactions.
Fundamento is built using the globally vetted and leading AI stack from IBM and Google, allowing unparalleled scale and speed in execution. Fundamento integrates with existing systems and is accessible across geographies with its cutting-edge multilingual capabilities with inbuilt translation.
High-growth companies like Paisabazaar, Flipkart, Zomato, Absolute, and others have seen excellent results with Fundamento. Fundamento is backed by leading names in tech like Binny Bansal, Kunal Shah, Mohit Joshi, Pankaj Chaddah, Apurva Chamaria and others.
We are looking for a Customer Success Associate to join the CS team at Fundamento and work on active client projects, enabling the team with data & product related support.
What the role entails
Bot Workflow Development: Write workflows which are conversation scripts for the bot in Hindi & English. (to simplify the task, we will train you on how to use platforms like Chatgpt).
Auditing and Quality Assurance: Conduct thorough audits of the workflows to ensure accuracy and functionality.
Testing and Optimization: Assist in testing bot workflows across different platforms and devices to identify and resolve any issues or bugs. Continuously optimise workflows based on user feedback and performance metrics.
Documentation and Reporting: Document any comments, improvements, errors and report the same.
Desired candidate profile
Recently completed a degree in any field.
Attention to detail.
Ability to work independently and collaboratively in a fast-paced environment.
Decent written and verbal communication skills.
Enthusiasm for learning.
Why us?
Fundamento’s dynamic work environment thrives on an entrepreneurial mindset. You don’t need to be a rockstar to come work with us. Instead, you should be willing to learn and hungry for outcomes. We’re a young start-up so comfort with ambiguity is always a big plus.
We grow when you grow.
Founders:
Ankit Durga (Co-founder & CEO) - Co-founded Leap Skills in 2013, before that he worked in various managerial roles across both - corporates and start-ups (Ernst and Young, Zomato, Happily Unmarried). He is an alumnus of Harvard’s Executive Program for Strategic Nonprofit Management and an INK Fellow.
Megha Aggarwal (Co-founder) - is an Oxford alumna & a Chevening Scholar from the London School of Economics. She is an ex-investment banker who comes with years of experience in financial strategy owing to her work at Morgan Stanley, New York.
Prominent Investors:
Binny Bansal (Founder, Flipkart), Kunal Shah (Founder, Cred), Caesar Sengupta (VP and GM, Payments and Next Billion Users initiative, Google), Amrish Rau (CEO, PineLabs) Mohit Joshi (President, Infosys; Non-Executive Director at Aviva), Elea Foundation

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