CRM Application Development

2 weeks ago


Delhi NCRDelhi, India DynPro India Pvt Ltd Full time

We are hiring for Bangalore location for CRM Application development and support .Development resources should be preferably certified in vtiger CRM and/or Avaya CCM platform

Job Description :

Experience expected :

- At least 3 years of professional experience in Avaya contact center development, customization and implementation of vtiger/Open CRM solutions and contact center infrastructure for development team

- L2 Avaya support

- Contact center network operation

- Managing IP telephony infrastructure - SIP, Codecs, IVR, Session Manager, VoIP, CMS, Voicemail, Dialer, Call Accounting, Call Recording, WFM, Quality management tools, Avaya Gateways, Call routing & switching

- Web client application development using REST / API, SOAP

- Working knowledge of Microsoft dynamics CRM / Vtiger CRM

Roles and Responsibilities :

- Pass L2 tickets to Avaya support team and track it until closure

Manage MAC and IP addresses for the Agents

Make call routing changes & configurations

- Support and Manage IP Telephony infrastructure : IVR, Dialer, Nice, Media Gateway, Avaya CM configuration

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