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Customer Support Representative
3 months ago
Ultimately, you will help establish our reputation as a company that offers excellent customer support.
- Identifying customer needs and helping customers use specific features
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be wellread on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.
Requirements:
- Must be a graduate Graduate.
- Prior experience with customer service and call centres in relevant job roles.
- Customeroriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command over the English language.
Salary:
From ₹25,000.00 per month
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Chennai,
Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (required)
Experience:
- total work: 3 years (required)
- Customer service: 3 years (required)
Language:
- Hindi (preferred)
- English (preferred)
- Telugu (preferred)