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Customer Support Representative

3 months ago

Chennai, Tamil Nadu, India Lammy studio Full time
Customer Support responsibilities include resolving customer queries, recommending solutions and guiding clients. To succeed in this role, you should be an excellent communicator who can earn our clients' trust.

Ultimately, you will help establish our reputation as a company that offers excellent customer support.

  • Identifying customer needs and helping customers use specific features
  • Ensure you follow the customer service script provided by the company for uniformity.
  • Also, be wellread on company policies and the website for FAQs or policy related answers.
  • Maintain good customer relations.
  • Meet personal targets and work towards meeting team targets.
  • Maintain records of the conversations with the customer and analyze the data.
  • Write and submit timely reports on performance, targets, and customer queries.

Requirements:

  • Must be a graduate Graduate.
  • Prior experience with customer service and call centres in relevant job roles.
  • Customeroriented attitude with professionalism.
  • Strong multitasking, time management, and target achieving skills.
  • Excellent communication and listening skills with good command over the English language.

Salary:
From ₹25,000.00 per month

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Chennai,

Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (required)

Experience:

- total work: 3 years (required)

  • Customer service: 3 years (required)

Language:

  • Hindi (preferred)
  • English (preferred)
  • Telugu (preferred)