Production Support Specialist

1 week ago


Gurgaon, Haryana, India NAB Full time

Role Overview

You will join the SWIFT International Payments Engineering team, taking care of Australia's most extensive system for international payment transfers.

You will collaborate with several bank teams, including security, risk, IT infrastructure, projects, compliance, and third-party vendors.


Your chance to shine:

  • Enhance processes and code to boost application performance;
  • Streamline user data onboarding and maintenance to expedite the process;
  • Enhance application cybersecurity;
  • Participate in major projects supporting NAB payment strategies;
  • Learn about and implement Cyber Security improvements;

Required Experience (7-12 Years)

  • Experience in implementing, supporting, and enhancing applications, preferably in Banking or Finance;
  • Proficiency with RHEL, AIX, Windows, Azure, and AWS;
  • Experience with Azure virtual desktops and cloud technology;
  • Skills in firewalls, networking, secure zones, and remote access;
  • Understanding disaster recovery, duties segregation, and cyber security;
  • Knowledge of shell scripting, CLI, and PowerShell;
  • Familiarity with automation tools like Ansible, GitHub, and Artifactory;
  • Strong communication skills for engaging with stakeholders;
  • Strong troubleshooting and problem-solving abilities;
  • Hands-on experience with various tools and services such as ServiceNow, GitHub, Confluence, and more;
  • Experience in Banking attestations and evidence collection;
  • Willingness to provide 24/7 support including weekends when needed;

Professional Competencies

  • Passionate about delivering top-quality results and services;
  • Strong analytical, problem-solving, and organizational skills;
  • Effective communication skills;
  • Ability to handle complex requirements, feedback, and changes;
  • Self-motivated and takes ownership of assignments;
  • Engineering Graduate;

Responsibilities

  • Support and maintain critical payment applications 24/7, including on-call duties and weekends;
  • Maintain application hygiene as per Group Information Risk Policy;
  • Diagnose and troubleshoot various Swift products and services;
  • Address networking connectivity issues globally;
  • Administer accounts, passwords, certificates within SLAs;
  • Deep understanding of Swift Cyber Security program;
  • Develop system changes and runbooks;
  • Execute disaster recovery plans and capacity planning;


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