Production Support Specialist

1 week ago


Gurgaon, Haryana, India NAB Full time

Role OverviewYou will be part of the SWIFT International payments engineering team, supporting and maintaining Australia's most extensive international payment transfer system.

You will work with various teams across the bank, particularly group security, risk and assurance, IT infrastructure, projects, the compliance team, and third-party vendors.


Your opportunity:
Improve processes and codes to optimise application performance throughput;Improve the onboarding and maintenance of user data, streamlining and decreasing the time to onboard users;Improve the application cyber security hygiene;Participate with a variety of large-scale projects across to support NAB payment strategy;Opportunity to learn Cyber Security improvements and implement to the system;


Experience Required (7-12 Years)Experience implementing, supporting, and enhancing applications, ideally with Banking and/or Finance industry exposure;Experience working on RHEL, AIX and Windows Operating systems, Azure and AWS;Experience working on Azure virtual desktops and cloud technology;Desirable skills, understanding of firewalls, networking, secure zones and remote access;Desirable skills, understanding disaster recovery, segregation of duties, cyber security attestation;Understanding of shell scripting, CLI and PowerShell;Working knowledge of automation tools highly desirable e.g.

Ansible, GitHub and Artifactory;Excellent communication skills with the ability to deal with stakeholders (both end users and product owners);Excellent troubleshooting and problem-solving skills;Experience with ServiceNow, GitHub, Artifactory, Application restoration, Monitoring and logging, Confluence, Qualys.

Experience with Banking attestations, evidence collection.
Flexible for 24X7 support and if required during weekends as well

Professional


CompetenciesPassionate about delivering quality results and excellent services;Excellent analytical skills;Excellent problem solving and troubleshooting skills;Great communication and organisational skills;Demonstrated ability to deal with complex requirements, managing feedback and change;Self-motivated.

Takes significant ongoing responsibility for assignments;Engineering Graduate


ResponsibilitiesSupport and maintain critical payments applications, 24/7 includes on-call duties and weekend work;Maintain the application hygiene in line with Group Information Risk Policy;Highly desirable - Ability to diagnose and troubleshoot Swift products acrossSwift Alliance AccessSwift Alliance GatewaySwift Alliance Gateway VPNsSwift Browse servicesSwift SWP servicesSwift HSMSwift Micro gatewaySupport other Swift international services not limited to HK, New York, Bank of England, MEPS+Ability to diagnose and troubleshoot Swift messages across its services (MT / MX).Swift Certificate renewalAbility to diagnose and troubleshoot Swift batch processing across IBM MQ services, Control M.Ability to diagnose and troubleshoot networking connectivity issues from the end users globally across infrastructure and Swift services.

Ability to diagnose and troubleshoot users access across CyberArk, local account, scripts, Splunk, Cribl.

Ability to diagnose and troubleshoot issues with NAB Azure AVD swift design, NAB Azure Jump hosts, Azure Ansible hosts, Prem AIX and RHEL design.

Highly desirable - ability toDeploy Swift quarterly security patches.
Remediation of vulnerability (CTRs, VITs and Penetration) items across the hosts, infrastructure, and application level.

Maintenance of all accounts, passwords, certificates within the GIRP SLA.Highly desirable - In depth understanding of Swift Cyber Security program.

Highly desirable development of high quality system changes, runbooks.
Ability to conduct disaster recovery plans; application restore and backup.
Ability to gather system data to produce Capacity plans.

  • Gurgaon, Haryana, India Gartner Full time

    About the role: As Product Support Specialist, Service Technology and Innovation team, you will serve as a core part of Service Salesforce Business team working closely with transformation office; Being integral part of business technology change for the 2500-person Global Service & Delivery organization (GS&D), you will be responsible for providing L-1...

  • Product Specialist

    1 week ago


    Gurgaon, Haryana, India PTC Full time

    About PTC (NASDAQ: PTC) PTC enables global manufacturers to achieve significant impact with software solutions that help them speed up product and service innovation, enhance operational efficiency, and boost workforce productivity. Along with a vast partner network, PTC offers customers flexibility in deploying its technology to drive digital...

  • Product Specialist

    1 week ago


    Gurgaon, Haryana, India PTC Full time

    Our world is changing, and PTC is at the forefront. Our software bridges the gap between the physical and digital realms, helping businesses enhance operations, develop superior products, and empower individuals across all facets of their operations.About PTC (NASDAQ: PTC)PTC empowers global manufacturers to achieve significant improvements through software...

  • Support Specialist

    1 week ago


    Gurgaon, Haryana, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job Summary We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware activities for all GEO regions, including coordination of hardware returns, shipments, replacements, etc. Additionally, you will provide customer...


  • Gurgaon, Haryana, India NAB Full time

    Role OverviewYou will join the SWIFT International Payments Engineering team, taking care of Australia's most extensive system for international payment transfers.You will collaborate with several bank teams, including security, risk, IT infrastructure, projects, compliance, and third-party vendors.Your chance to shine:Enhance processes and code to boost...

  • Support Specialist

    1 week ago


    Gurgaon, Haryana, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job SummaryWe are looking for a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. As part of your role, you will oversee hardware activities for all GEO regions, including coordinating hardware returns, shipments, replacements, and more. Additionally, you will deliver customer support...

  • Support Specialist

    1 week ago


    Gurgaon, Haryana, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job Description Job Summary We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware activities for all GEO regions, including coordination of hardware returns, shipments, replacements, etc. Additionally, you will...


  • Gurgaon, Haryana, India Marriott International Full time

    POSITION SUMMARY The Project Specialist is responsible for supporting the department operations as part of the organization's administrative team. This position will lead tactical initiatives which support department programs. Success in this position is accomplished through an understanding of business operations, existing training programs and...

  • Product Specialist

    1 week ago


    Gurgaon, Haryana, India PTC Full time

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is...


  • Gurgaon, Haryana, India S&P Global Full time

    About the Role:Grade Level (for internal use): 07S&P Global Market IntelligenceThe Team:S&P Global's Solutions Product Support in the Asia-Pacific (APAC) region is to provide technical support to clients using S&P Global's Enterprise Solutions, specifically focusing on cross-product support for the Enterprise Data Management (EDM) platform.EDM is a part of...


  • Gurgaon, Haryana, India Cint Full time

    Job DescriptionThe Opportunity Cint is looking for a Senior IT Support Specialist to join our global team. The Sr. IT Support Specialist, who will be located in our Gurgaon office, will be responsible for taking care of end-user computing, corporate applications as well as technology used in local and global offices. This role is essential to varying facets...


  • Gurgaon, Haryana, India JLL Full time

    Title: Specialist, Bid Support Business unit : JBS Marketing Reporting to : Assistant Manager, Bid Support Key stakeholders : EMEA Proposal Managers/Directors, Bid Coordinators, Sales Enablement and Operations Leads, Subject-Matter-Experts Direct reports : Not applicable Duties & responsibilities What this job involves – Work...


  • Gurgaon, Haryana, India NIIT Full time

    About the Company:At NIIT, we are a top-notch Skills and Talent Development Corporation dedicated to preparing a skilled workforce for global industry demands. Established in 1981 with a mission to address the human resource needs of the emerging IT sector, NIIT has evolved into one of the world's premier training organizations, offering a wide range of...


  • Gurgaon, Haryana, India HSBC Full time

    Some careers have a greater impact than others.If you're seeking a career where you can truly leave a mark, consider joining HSBC and uncover the value you'll bring.HSBC stands as one of the largest banking and financial services organizations worldwide, with a presence in 62 countries and territories. Our aim is to be at the heart of growth, empowering...


  • Gurgaon, Haryana, India Nxtra by Airtel Full time

    This is a Product Sales Specialist position to oversee the sales, business development & governance of Data center colocation product. Candidate must have good knowledge on Data center industry. The person shall transfer industry, technical and product knowledge to customers via good written, verbal and presentation skills and assist in all levels of account...


  • Gurgaon, Haryana, India Ingersoll Rand Full time

    Responsibilities will include support Europe region, pricing analysis, and sales programs management. This position will ensure that all the Whole goods & Aftermarket strategies and programs are in alignment with Sales, Product Management, Engineering and Operations.Responsibilities: Assist with managing product lifecycle of current product portfolio Develop...

  • Production Support

    1 week ago


    Gurgaon, Haryana, India Virtusa Full time

    Production Support - CREQ189027 Description Production SupportHands on experience supporting the following technologies:UNIX shell scripting LINUX preferredDatabase concepts preferably Oracle & SQL scripting, troubleshooting DB related issuesJava / J2EE applications.Experience working with enterprise messaging products preferably MQ Series, KafkaExperience...


  • Gurgaon, Haryana, India Danaher Corporation Full time

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...


  • Gurgaon, Haryana, India Expedia Group Full time

    VR Technical Support Vrbo, a world leader in the vacation rental industry, is the place to book beach houses, cabins and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. Vrbo is part of...


  • Gurgaon, Haryana, India HSBC Full time

    Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive...