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Pre Sales Associate

3 months ago

Delhi, Delhi, India Livspace Full time
Job Description

People who can speak Gu j rati are more preferable.

  • Make outgoing calls to potential customers to schedule high-quality leads for
sales.

  • Identify customers' needs, clarify information, research every issue, and provide
solutions and/or alternatives.

  • Seize opportunities to upsell services when they arise.
  • Follow up with potential customers in a timely manner if necessary.
  • Manage a large number of outbound calls in a timely manner.
  • Document all call information in the CRM according to standard operating
procedures.

  • Meet personal/team qualitative and quantitative targets.
  • Possess strong knowledge of Livspace services to identify customer needs
when qualifying them.

  • Demonstrate an aptitude for sales, be able to ask for the next meeting, and
suggest additional products or services increase customer satisfaction and
revenue.

  • Apply a superlative customer experience attitude to all interactions. Be able to
establish a positive rapport.

  • Communicate effectively and professionally in all forms of communication with
internal and external customers.

  • Maintain regular attendance and punctuality.

WHO YOU ARE

  • A graduate in any stream regular education)
  • Familiar with CRM & cloud telephony systems and practices
  • Customer-focused and adaptable to different personality types
  • Have the ability to multitask, set priorities and manage time effectively
  • Possess previous experience in a call center dealing with Indian consumers.
  • Superior listening, verbal, and written communication skills
  • Proficient in spoken English with proper grammar

ABOUT LIVSPACE
Livspace is South Asia's leading interior design and renovation platform that
connects interior designers, vendors, and homeowners. For homeowners, Livspace is
their one-stop destination for end-to-end home interiors.

The interior design space is a multi-billion dollar industry in India, expected to exceed
$23 Bn by 2022. Showcasing unprecedented growth across metrics, Livspace has
emerged as a market leader in this large space in just 4 years since its launch.

The founders - Anuj Srivastava and Ramakant Sharma are former Google and Myntra
executives, who are seasoned entrepreneurs and successful angel investors.
Livspace's leadership team combines world-class talent and entrepreneurial
experience gathered at some of the best companies in the world. The company is
well-funded by marquee investors like TPG Growth, Goldman Sachs, Jungle,
Bessemer, Helion Jungle, and UC-RNT.

Livspace currently employs over 3500 talented people. As a part of this dynamic
team, you will have a chance to learn new things, build your competence level, be at
the helm of an innovative tech startup, and problem-solve on how to better the
home interiors experience. If you value autonomy, enjoy a good challenge, and
believe in getting things done, this is the right place for you.