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Training Content Manager, Training Content Manager

3 months ago

Gurgaon, Haryana, India Amazon Full time

Would you like to join a dynamic Amazon team that is focused on delivering critical content to Amazon's Last mile team.

This team is currently looking for a strong manager with experience in content strategy and new ways to deliver content to users to improve the customer experience.

The successful candidate will manage a team of technical writers, instructional and graphic designer.

This includes regular meetings with direct reports and the global team /business stakeholders, resource planning/allocation, delivering programmatic goals, and manage the team's performance.

Additionally, the candidate would also be expected to drive content related programs from conception to delivery working in collaboration with stakeholders in India and other geographies globally.

This role requires an individual with excellent analytical abilities, creativity and project management skills.

The candidate must be a self-starter, with strong attention to detail, capable of diving deep, and able to work in a fast-paced and dynamic environment.

Great interpersonal skills, strong verbal and written communication, time management, ability to multi-task efficiently, and openness to change are required.

Demonstrated affinity for technology and a background in technical writing, editing, and information design would be a plus.

You must be used to dealing with tight deadlines and multiple stakeholders, and have a proactive approach to problem solving.

You will have experience digging into data to discover pain points and developing broad content strategy that solves those problems, creating a best in class user experience.

And you should have deep expertise in creating standards, tooling solutions, and visions for content portfolios and systems.

Key job responsibilities
The successful candidate will manage a team of technical writers.

This includes regular meetings with direct reports and the global team /business stakeholders, resource planning/allocation, delivering programmatic goals, and manage the team's performance.

Additionally, the candidate would also be expected to drive content related programs from conception to delivery working in collaboration with stakeholders globally.

This role requires an individual with excellent analytical abilities, creativity and project management skills.

The candidate must be a self-starter, with strong attention to detail, capable of diving deep, and able to work in a fast-paced and dynamic environment.

Great interpersonal skills, strong verbal and written communication, time management and openness to change are required. Demonstrated affinity for technology and a background in technical writing, editing, and information design would be a plus.

You must be used to dealing with tight deadlines and multiple stakeholders, and have a proactive approach to problem solving.

You will have experience digging into data to discover pain points and developing broad content strategy that solves those problems, creating a best in class user experience.

And you should have deep expertise in creating standards, tooling solutions, and visions for content portfolios and systems.

We are open to hiring candidates to work out of one of the following locations:

Gurgaon, HR, IND Previous experience in a similar role.
Minimum 10 years as Team Manager/Lead of a technical writing or documentation team.
Minimum 6-8 years in technical/content/business writing and editing.
Proven leader who has a demonstrated track record of managing and documentation/content team and on-time delivery of projects.

Leadership/project management skills, with the ability to lead cross-functional discussions and to effectively scope and deliver projects under tight deadlines.

Demonstrated ability to use hard data and metrics to back up assumptions and evaluate outcomes.
Experience with HTML, XML, DITA, and content management systems (CMS).
Experience working in an Agile content development environment.
Ability to understand complex applications and system concepts.
Passionate about data, discovering new trends, and driving actions through insights.
Experience working as part of a global team supporting multiple languages.
Experience in a multi-language publishing environment, including translation memories, terminology databases.
Experience creating content for translation and localization.
Experience in editorial/peer review.
Strong attention to detail and organizational skills.
Preferred Skills and Qualification

  • Master's Degree in related field
  • Resume that shows steady progression in Training/Learning Management for the last 5+ years in a manufacturing/production/distribution/transportation and logistics leadership role
  • Ability to adapt well to fast-paced, yet ambiguous, environments with changing circumstances, direction, and strategy
  • Desire to thrive in a dynamic, growing environment
  • Previous Kaizen/Continuous Improvement experience