Assistant Vice President
1 week ago
NYSE:
G) is a global professional services and solutions firm delivering outcomes that shape the future.
Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Assistant Vice President, Order to CashIn this role, you will be responsible for Global process operations management and process improvements for CGRLH business.
You will function as a SPOC for operations and management of global clients for assigned business processes to ensure seamless service delivery, SLA management, driving business impact, and customer satisfaction with innovative and digital process strategies.
You will work with global delivery teams to develop a winning strategy for Genpact's billion $ global clients, present for internal approvals and customer acceptance.
Your role will function as an overlay of existing ops and domain experts and bring value through proven solution management skills.
You will be expected to be focused on US Healthcare industry realities, pain points and know how to solve these using analytics and technology.
Role requires presence and RTO in Hyderabad.Responsibilities
- Responsible for strategic planning, execution, project management, and re-engineered operations for large business processes. Prior experience managing processes with 150+ employees
- Manage budgets, allocate resources to projects, and plan to effectively deliver services within budgetary limits.
- Effectively resolve internal and external customer issues and negotiate contracts.
- Drive transformation, best practices framework, case studies, benchmarking for making processes more efficient and effective
- Proven ability to analyze operational business requirements, identify potential opportunities, and develop innovative cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings to drive business metric improvements and delivering significant business impact results
- Review collection reports ascertaining the status of collections and balances outstanding to ensure compliance with the credit & collection policy. Develop a strategy to improve AR and reduce bad debts. Proven ability to manage a Large AR portfolio of $5BN - $10BN in the US Healthcare industry
- Lead all aspects of business operations including planning, tracking, supervising, performance reviews, controlling, reporting, and delivering to business and clients, and accountable for the global production environment, ensuring proper change control, monitoring, availability, future growth, and capacity.
- Accountable to oversee daily, weekly, and monthly project reports analyzing team's performance and productivity, quality scores, and business results. Direct and coordinate with managerial teams on continuous improvement projects, providing guidance and direction to managers on setting performance standards and monitoring performance
- Manage the preparation of all related month-end reports as part of the month-end closing process.
- Collaborate with other departments on accounting and finance-related projects. Participate in the annual audit. Completes all A/R related audit schedules according to a timeline set forth
- Oversees creation and implementation of standard operating procedures for business operational departments, process maps, policies, and procedure manuals, and leveraged in day-to-day operations.
- Identify opportunities to standardize and transform the AR collections process and execute them successfully
- Support sales/solution teams with OTC expertise while pitching capabilities to prospective new business partners/clientsQualifications we seek in youMinimum Qualifications / Skills
- Bachelor's / Master's degree in Accounting, Finance, or Business.
- Supervisory/ management level experience in US Healthcare Industry
- Must be able to perform accounting and financial calculations, including determining interest rates, payment schedules, etc.
- Sound financial analytical skills and problem-solving skills.
- Must be self-directed and possess the ability to make independent business decisions.
- Must be able to effectively communicate in writing and verbally to senior management.
- Proficient in Microsoft Office 2007 applications, including Excel, PowerPoint, Word, etc.
- Ability to read and interpret credit reports, financial statements and other financial or accounting related information.
- Experience in working on Lean Sigma tools
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