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IT Support Specialist I
1 week ago
Job DescriptionAbout usAt TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers.
We're constantly working to improve company culture, whether it's through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get involved in the community, through volunteering and fundraising initiatives.Position Overview:
Process and address incoming service desk requests both onsite and remotely viaemail, phone, or the support portal.
Primary Responsibilities
- Schedule and perform on-site visits to client to set up and troubleshootequipment
- Assist customers with all technology-related moves/adds/changes
- Configure, install, and maintain IT users' desktop software and hardwareincluding
- current versions of Windows, Mac and MS Office products
- Troubleshoot PC/MAC issues remotely
- Troubleshoot general network infrastructure problems including networkingequipment, printers, PC/Server hardware, etc.
- Escalate to 2nd and 3rd level support on server-related problems.
- Learn about and apply proven and emerging technologies (Azure, WindowsServer,
- Office 365, Exchange, SharePoint, VMware, Cisco networking, etc.)
- Responsible for documenting solutions to problems and developing end-userguidelines
- Other duties may be added as definedRequirements
- College degree preferred
- Must have the ability to handle multiple tasks and priorities
- Able to plan, schedule, and effectively communicate with staff and clients
- Must have a customer service oriented attitude
- Must be detail-oriented
- Must have strong interpersonal communication and team based skills
- Must have strong documentation skills
- Must have exceptional oral and written communication skills
- Basic knowledge of computer hardware, software and equipment
- Being a self-starter as well as a problem-solverBenefits
Medical/Dental/Vision Insurance
- 401k with match
- Generous paid leave policies
- Life Insurance coverage
- Performance-based incentive compensationRequirementsSkills and Experience
- College degree preferred
- Must have the ability to handle multiple tasks and priorities
- Able to plan, schedule, and effectively communicate with staff and clients
- Must have a customer service oriented attitude
- Must be detail-oriented
- Must have strong interpersonal communication and team based skills
- Must have strong documentation skills
- Must have exceptional oral and written communication skills
- Basic knowledge of computer hardware, software and equipment
- Being a self-starter as well as a problem-solver
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