IT Support Specialist I

1 week ago


Delhi, Delhi, India TechMD Full time

Job DescriptionAbout usAt TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers.

We're constantly working to improve company culture, whether it's through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get involved in the community, through volunteering and fundraising initiatives.

Position Overview:
Process and address incoming service desk requests both onsite and remotely viaemail, phone, or the support portal.
Primary Responsibilities

  • Schedule and perform on-site visits to client to set up and troubleshootequipment
  • Assist customers with all technology-related moves/adds/changes
  • Configure, install, and maintain IT users' desktop software and hardwareincluding
  • current versions of Windows, Mac and MS Office products
  • Troubleshoot PC/MAC issues remotely
  • Troubleshoot general network infrastructure problems including networkingequipment, printers, PC/Server hardware, etc.
  • Escalate to 2nd and 3rd level support on server-related problems.
  • Learn about and apply proven and emerging technologies (Azure, WindowsServer,
  • Office 365, Exchange, SharePoint, VMware, Cisco networking, etc.)
  • Responsible for documenting solutions to problems and developing end-userguidelines
  • Other duties may be added as definedRequirements
Skills and Experience

  • College degree preferred
  • Must have the ability to handle multiple tasks and priorities
  • Able to plan, schedule, and effectively communicate with staff and clients
  • Must have a customer service oriented attitude
  • Must be detail-oriented
  • Must have strong interpersonal communication and team based skills
  • Must have strong documentation skills
  • Must have exceptional oral and written communication skills
  • Basic knowledge of computer hardware, software and equipment
  • Being a self-starter as well as a problem-solverBenefits


Medical/Dental/Vision Insurance
  • 401k with match
  • Generous paid leave policies
  • Life Insurance coverage
  • Performance-based incentive compensationRequirementsSkills and Experience
  • College degree preferred
  • Must have the ability to handle multiple tasks and priorities
  • Able to plan, schedule, and effectively communicate with staff and clients
  • Must have a customer service oriented attitude
  • Must be detail-oriented
  • Must have strong interpersonal communication and team based skills
  • Must have strong documentation skills
  • Must have exceptional oral and written communication skills
  • Basic knowledge of computer hardware, software and equipment
  • Being a self-starter as well as a problem-solver


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