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Manager, Technical Support Engineer
2 weeks ago
:
Manage and lead a team of Technical Support Engineers, managing day-to-day tasks, including creating and enhancing operational procedures and toolsPromote a self-learning organization to motivate the team to enhance individual knowledge and skillsProvide technical expertise and guidance for the team and customers during the full lifecycle of Redis Enterprise SoftwareManage critical customer issues and facilitate communication between Customers, Sales and EngineeringParticipate in new product development, customer training, and other support-related activitiesServe as a customer advocate by providing timely diagnosis and resolution of complex issues, including problem reproduction and escalationHelp customers realize and maximize the value of their Redis Enterprise Software, whether deployed on-premise or in the cloudWhat will you need to have?Bachelor of Science in Computer Science or Information SystemsAt least five years of technical support or customer success in the Enterprise software industry.
Strong management and leadershipHands-on experience building and running a mid-sized team in a rapidly growing company, including managing high-profile customers, escalations, and collaboration with CloudOps, R&D, and sales teamsHands-on experience building and running a mid-sized team in a rapidly growing company, including managing high-profile customers, escalations, and collaboration with CloudOps, R&D and sales teamsStrong technical background with excellent problem-solving and multitasking skillsStrong working knowledge in Linux/Unix and networking (TCP/IP)Proficiency in communication and presentation, both written and verbal (in English)High availability and commitment to customers at any timeExtra great if you have:
M.Sc.
in Computer Science / Information systemsProgramming skills, developer experienceExperience with NoSQL databases (especially Redis)Experience working with container orchestration environments, such as KubernetesExperience working in both cloud-based and on-premise service and technology environments#LI-Remote #LI-HG1#LI-DNIAs a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners.
Redis is committed to a diverse and inclusive work environment where all employees differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work.
Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law.
We strive to create a workplace where every voice is heard, and every idea is respected.-
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