Senior Presales

2 weeks ago

Noida, Uttar Pradesh, India LeadSquared Full time

Key Responsibilities:

· To deliver a high-quality experience to the prospects & customers during engagement, acquisition, and onboarding.

· Present and Demonstrate end-to-end product capabilities to all required point-of-contacts at the prospect's / customer's end.

· Create Solution Documents / Business Proposals, respond to RFQs/RFPs and create quick proofs-of-concept / custom demos/integrations to help the sales team negotiate contracts and drive deal closures.

· Understand the software and tools ecosystem of each prospect/customer and come up with the most optimal ways of connecting LeadSquared to them.

· Assess the customer needs and arrive at the best solution via close collaboration with the client's POCs, sales team, product/technology team, delivery team and partner teams, as required.

· Gain a thorough understanding of the product/platform and continuously learn from new product updates and pitch them appropriately to the clients, based on their requirements.

· Gain continuous knowledge of the competitive landscape and their offerings across all required domains and regions.

· Providing continuous feedback to product development/delivery team/sales team w.r.t. new trends/solution expectations from the customer sides based on market demand/research.

· Continuous engagement with technology, delivery, partners, and 3rd party technology vendors to drive innovations and enhancements to product/platform, thereby creating new opportunities for up-sell / cross-sell across various domains/business verticals and across all regions.

· Follow best practices and drive process efficiencies/automation & technology innovations.

· Should aim to become the solution expert and go-to-person for the regional sales team to provide solutions to cater to various customer demands and business needs.

· Build strong relationships with clients & partners and continuously explore upsell/cross-sell opportunities for LeadSquared products or services with them, in close collaboration with Sales Team / Customer Success Team.

· Participate actively and deliver Knowledge Sharing Sessions & Training to internal teams/partners.

Requirements:

· Engineering (preferably from CS). MBA (Sales / Marketing / Finance). A data science/statistics background would be a plus.

· 6-8 years of experience in a Pre-sales role

· Excellent written and verbal communication (English) skills.

· Excellent presentation and demonstration skills, addressing all key pain points of the client at hand.

· High degree of expertise in making presentations/proposals and contracts with good commercial sense.

· Excellent aptitude, problem-solving skills, and quick prototyping / proof-of-concept-creation skills.

· Should have good exposure and experience w.r.t creating business / commercial proposals and responding to RFQs / RFPs etc.

· Should be passionate about customer-facing roles.

· Ability to grasp new technologies and drive executions quickly.

· Knowledge & Experience in SaaS, CRM Tools, Sales & Marketing Tools, and Cloud/AWS would be a plus.

o Good understanding of how cloud-based platforms/applications are delivered and consumed.

o Good understanding of unique features and challenges of SaaS applications (web and mobile)

o Knowledge of software tools and technologies, prevalent in the Healthcare/Education sector and how they get integrated, would be a plus.

· Should be focused on delivering results with Quality and possess the ability to multitask.

· Should have excellent work ethics and be a wonderful team player and collaborator.

· Knowledge of the latest tools, technologies and innovations is equally important, e.g., knowledge of bots, AI/ML, Propensity, etc. would be a plus.

· Hands-on experience as a programmer (in any language - web/mobile development) would be a plus.

· Exceptional critical thinking skills would be a plus.

· A stint in a start-up / early-stage organization would be a plus.

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