Senior Program Manager

1 week ago

Noida, Uttar Pradesh, India Adobe Full time

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

Position: Senior Project Manager Business Unit: ACS Location: Gurgaon Our company At Adobe, we're changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day-and we're the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most. We're a company that understands that product innovation comes from people innovation, and that's why we invest in cultivating leaders throughout the organization. If you're passionate about leading from where you sit, join us. The challenge This Senior Project Manager will work directly with our customers to drive their enterprise solutions development, support and implementations using Adobe Technologies (, AEM, Commerce, Analytics, Target and AEP). Working at multiple levels with the Adobe team, customer and systems integrator partners, you will evaluate the proposed solution, assess risks, plan the implementation, support the delivery, and manage the overall success of the project(s). You will oversee delivery and acceptance of the project scope as defined in the statement of work using our consulting methodology including tasks, deliverables, milestones, and resources, all the time coordinating with the core and field engineering teams as needed. You will ensure successful customer deployment. What you'll do
•Act as the central client point of contact throughout the life of the project, beginning during presales with project scoping
•Clearly understand and communicate customer requirements and integration points in the context of the statement of work.
•Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs.
•Manage all day-to-day administrative activities of a given project from inception to closure.
•Maintain regular communication with both the customer and internal teams, and constantly manage customer expectations.
•Achieve customer satisfaction through successful delivery of defined project scope.
•Compile customer requests and deployment issues, to provide a feedback channel into our core products.
•Work with third-party subcontractors and technology partners as required.
•Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice. What you need to succeed
•Overall 10-15 years of experience in IT
•5 plus years' experience as a project manager including client facing project management, including delivering enterprise-scale web applications or commerce implementations
•Solid project management experience in application support and maintenance projects.
•Innovative thinker.
•Strong verbal, presentation and written communication skills.
•Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.
•Strong conflict resolution and negotiation skills.
•Professional demeanor, ability to interact with and lead diverse teams throughout Adobe, and communicating with client managers, directors, and VPs
• Superb organisational skills to be able to coordinate complicated projects.
•Exceptional team building and team management skills, with proven experience managing virtual teams.
•Prior experience with CMS and operation of a highly available, high traffic internet or mobile service.
•Proven ability to understand the impact of technical changes, and to articulate high level technical solutions to address business problems.
•Understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects a plus.
•Familiarity with the following languages and technologies: HTML, HTMLS, XML, Java, WCM, Web analytics, content targeting
•Solid understanding of and experience with one or more of the following: Web Content Management, Rich internet applications, Web & Social Analytics, online ad targeting and content personalisation.
•Ability to manage in an environment of ambiguity with diverse stakeholders.
•Ability to build strong relationships and generate opportunities for repeat business.
•Willingness to travel up to 40% DesiredExperience as Consulting Manager or Senior Consultant in a large consulting organization, 2 or more years Managing Agile development projects. Proven experience managing off-shore teams and Certified ScrumMaster, PMP Certification.

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