OML - Senior Associate - Customer Success

1 week ago


Bengaluru, Karnataka, India OML Entertainment Private Limited Full time
Senior Associate - Customer Success


As the Senior Associate in the Customer Success team at Hypothesis, you will play a key role in establishing and nurturing relationships with our clients.

You'll be the bridge between our clients and our platform, ensuring their needs are understood and addressed. This role requires a strategic thinker who is customer-focused, proactive, and passionate about driving customer success.

Responsibilities:

1)

Customer Onboarding:
Lead the onboarding process for new clients, ensuring a seamless introduction to the Hypothesis platform.

2)

Relationship Management:
Simultaneously manage multiple client accounts in different stages of the customer lifecycle.

Develop and maintain strong relationships with clients, understanding their goals and challenges, and ensuring our platform aligns with their objectives.

3)

Customer Lifecycle:

Define customer lifecycle by determining the timing and content of touch points for CSMs along the customer journey, to drive optimal adoption and net promoter score.

4)

Product Expertise:
Become an expert on the Hypothesis platform, staying abreast of new features, and effectively communicating these to clients.

5)

External Communications:
Coordinate with the marketing team's content strategist to synchronize email outreaches with CSM touchpoints.

6)

Risk Management:
Detect early signals of at-risk renewals, design playbooks for CSMs to address them, and provide an escalation path.

7)

Cross-Functional Coordination:
Coordinate cross-functional processes that help meet renewal and upsell targets and deliver on customers' needs.

Requirements:

1) Bachelor's/Master's degree in Business, Marketing, or a related field.

2) Minimum 2 years of experience in a customer success or account management role, preferably in a SaaS or tech environment.

3) Strong communication and interpersonal skills.

4) Analytical mindset with the ability to interpret data and derive actionable insights, with experience in revenue forecasting and monitoring customer metrics and activity.

5) Experience in merging complex datasets to find trends and insights about customers, with the ability to drive customer success and inform the efforts of the entire team.

6) Experience communicating and reporting operational data to cross-functional internal stakeholders.

7) Experience in the influencer marketing or advertising industry is a plus.
)
  • OML Entertainment

    1 week ago


    Bengaluru, Karnataka, India OML Entertainment Private Limited Full time

    About OML:OML is a fresh media and entertainment company that collaborates with influencers to craft content, IPs & live experiences that influence culture and help brands connect with consumers.Based in Mumbai with teams in Russia, Poland & Thailand, OML was established in 2001 to book and manage artists across various entertainment genres.About Hypothesis...

  • Senior Manager

    1 week ago


    Bengaluru, Karnataka, India OML Entertainment Private Limited Full time

    As the team expands the product offerings for content creators, talent managers, brands, agencies, and publishers, we are in search of a seasoned Sales Manager to join our new vertical at OML.As a Senior Saas Sales Manager, your main tasks will include developing and expanding the Sales team, as well as devising Go-to-Market strategies for the product....


  • Bengaluru, Karnataka, India Stealth Startup Full time

    Job Title:Customer Success Associate / Customer Success ManagerCompany:Well funded Stealth Startup in BangaloreJob Description:We are seeking a proactive and customer-centric Customer Success Associate to join our startup. This role is crucial in ensuring the successful onboarding and retention of our customers, particularly within the D2C and Ecommerce...


  • Bengaluru, Karnataka, India Stealth Startup Full time

    Job Title: Customer Success Associate / Customer Success Manager Company: Well funded Stealth Startup in Bangalore Job Description: We are seeking a proactive and customer-centric Customer Success Associate to join our startup. This role is crucial in ensuring the successful onboarding and retention of our customers, particularly within the D2C and...


  • Bengaluru, Karnataka, India Pococare Full time

    Company DescriptionPococare, short for Care with Positive Conversations, is a technology-driven healthcare organization on a mission to redefine medical emergency response in India. With a headquarters in Bangalore and service coverage in over 700 towns and cities across India, Pococare aims to reduce the percentage of people in India who do not receive...


  • Bengaluru, Karnataka, India Prosperr Full time

    , where we're revolutionising income tax management for salaried individuals and help alleviate the tax burden.Join our dynamic startup culture, where you'll contribute to a one-of-a-kind product and vision, powered by cutting-edge AI & ML technologies.Be part of the change at and shape a brighter financial future for all.This role offers an exciting...


  • Bengaluru, Karnataka, India Prosperr Full time

    , where we're revolutionising income tax management for salaried individuals and help alleviate the tax burden. Join our dynamic startup culture, where you'll contribute to a one-of-a-kind product and vision, powered by cutting-edge AI & ML technologies. Be part of the change at and shape a brighter financial future for all.This role offers an exciting...


  • Bengaluru, Karnataka, India The Financial Times Full time

    About Us Across the FT Group, our people are united by a mission to deliver world-class information, news and services to our global audiences. We're a digital-first organisation made up of journalists, technologists, product managers, event planners, strategists, commercial and finance experts, marketing and communications specialists - and much more....


  • Bengaluru, Karnataka, India OML Entertainment Private Limited Full time

    As a Sales Development Representative (SDR) at Hypothesis, you will have a key role in boosting our sales growth through identifying and validating potential leads.You will be in charge of exploring and seeking new business chances, interacting with prospects through different channels, and nurturing connections to convert them into qualified sales. Perform...


  • Bengaluru, Karnataka, India Almabase Full time

    The Company:Our mission is to make education affordable by helping institutions increase alumni giving. The idea started from our founders' own struggle with the lack of scholarships when they were students. Watch this TEDx talk from Kalyan to learn more.We are a bootstrapped company that has grown to be a leader in the alumni software space in the US. We're...


  • Bengaluru, Karnataka, India Styldod, Inc. Full time

    Customer Success Associate InternStyldod is democratizing access to well-designed, beautiful residential spaces that stand out from their neighbours. This is important because homes that are virtually staged sell faster and for more value.The founders bring in a diverse set of business experiences and are from tier-I colleges such as IIT Delhi, IIT Mumbai,...


  • Bengaluru, Karnataka, India Netcore Cloud Full time

    Customer Success Associate: Bengaluru, Karnataka Work Type: Full TimeWho we are?Unbxd is a Netcore company, a Software as a Service (SaaS) firm where we're building the world's largest search intelligence products. Huge opportunity to work with a close-knit, highly driven, and highly skilled set of team members who think big and execute beyond what is...


  • Bengaluru, Karnataka, India Trellix Full time

    Customer Success ManagerCustomer Success ManagerCustomer Success Manager - German SpeakingCustomer Success Engineer ApprenticeCustomer Success Engineering - ApprenticeCloud ApprenticeEndpoint Security ApprenticeData Security apprenticeCustomer Success Group - ApprenticeDemo System EngineerProduct Manager - EDR Threat ManagementSenior Security Researcher (XDR...


  • Bengaluru, Karnataka, India InMobi Full time

    Our Story Building a new company in the recession of 2007 was no ordinary task. Yet with passion and foresight, we charted our course, helping to transform the way consumers engage with their phones. Over the last 17 years, InMobi has built a global Advertising Platform that powers our customers' growth by helping them engage their audiences and drive...


  • Bengaluru, Karnataka, India Trellix Full time

    Customer Success ManagerCustomer Success ManagerCustomer Success Manager - German SpeakingCustomer Success Engineer ApprenticeCustomer Success Engineering - ApprenticeCloud ApprenticeEndpoint Security ApprenticeData Security apprenticeCustomer Success Group - ApprenticeDemo System EngineerProduct Manager - EDR Threat ManagementSenior Security Researcher (XDR...


  • Bengaluru, Karnataka, India Qlik Full time

    Description What makes us Qlik? AGartner Magic Quadrant Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We...


  • Bengaluru, Karnataka, India ITILITE Full time

    About Us : ( is a SaaS company that offers an end-to-end travel management platform to businesses. Over 200 companies including multi-sector conglomerates and tech-forward companies in India, USA and South East Asia including Jockey, RPG Group, Toshiba JSW,Ola, Swiggy and Capillary Technologies use ITILITE's platform to move their employees with superior...


  • Bengaluru, Karnataka, India ITILITE Full time

    About Us : ( is a SaaS company that offers an end-to-end travel management platform to businesses. Over 200 companies including multi-sector conglomerates and tech-forward companies in India, USA and South East Asia including Jockey, RPG Group, Toshiba JSW,Ola, Swiggy and Capillary Technologies use ITILITE's platform to move their employees with superior...


  • Bengaluru, Karnataka, India ITILITE Full time

    About Us : ( ITILITE is a SaaS company that offers an end-to-end travel management platform to businesses. Over 200 companies including multi-sector conglomerates and tech-forward companies in India, USA and South East Asia including Jockey, RPG Group, Toshiba JSW,Ola, Swiggy and Capillary Technologies use ITILITE's platform to move their employees with...


  • Bengaluru, Karnataka, India Qlik Full time

    DescriptionWhat sets us apart at Qlik?As a Gartner Magic Quadrant Leader for 13 consecutive years, Qlik simplifies intricate data landscapes into practical insights, steering strategic business results. With a customer base exceeding 40,000 worldwide, our range of services harnesses widespread data excellence and advanced AI/ML capabilities that drive...