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Customer Success Associate

3 months ago

Bengaluru, Karnataka, India Prosperr Full time

, where we're revolutionising income tax management for salaried individuals and help alleviate the tax burden. Join our dynamic startup culture, where you'll contribute to a one-of-a-kind product and vision, powered by cutting-edge AI & ML technologies. Be part of the change at and shape a brighter financial future for all.

This role offers an exciting opportunity for hands-on experience in customer service and client management within a dynamic and innovative environment. As a Customer Success Associate, you will play a crucial role in supporting our customers and contributing to the overall success of our business.

Responsibilities:

  • Manage customer inquiries and interactions via phone, chat, and email, providing timely and helpful assistance to ensure a positive customer experience.
  • Coordinate and schedule interactions between customers and stakeholders efficiently and accurately.
  • Maintain organize records of customer interactions and transactions, ensuring data integrity and completeness.
  • Collaborate with team members to identify opportunities for process improvement and enhance the customer experience.
  • Contribute to special projects and initiatives as assigned, gaining exposure to various aspects of our business operations.

Qualifications:

  • 1-2 years of experience in client facing roles.
  • Bachelor's degree in Engineering or a related field.
  • Strong communication and interpersonal skills, with the ability to effectively engage with customers and team members.
  • Excellent multitasking abilities with a keen attention to detail.
  • Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and ability to quickly learn and adapt to new software tools.
  • Positive attitude, eagerness to learn, and a commitment to contributing to a collaborative team environment.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity for growth and advancement within the company.
  • Direct mentorship from founder's & leadership.
  • Exposure to a dynamic and innovative work environment where you can develop valuable skills and build a professional network.