Associate - Email Support

2 months ago

Bengaluru, Karnataka, India Talent500 Full time

We are Talent500:

  • We help companies hire, build and manage global teams. We are trusted by the worlds leading companies - from Fortune 500s and larger enterprises (Walmart, Target, Nike, Pepsi etc) to industry leaders (Airbnb, Twitter, Uber) and some of the worlds fastest-growing start-ups from the portfolios of investors such as Accel, Sequoia and Techstars.
  • Our suite of proprietary AI-enabled tools and products provide businesses with an end-to-end platform to build their global teams. This includes:
  • Access to a Global Talent Network of 300,000+ professionals globally
  • Data-sciences based screening engine which predicts the right-fit candidate with ~80% accuracy helping companies hire 2.5x faster
  • Tools to manage contracting, payroll and benefits without the hassle of setting up legal entities or infrastructure
  • We are backed by Accel Partners & ANSR, a global leader and enterprise transformation platform. For the last 15 years, the worlds leading organizations have trusted ANSR to transform their businesses by building technology and innovation hubs in talent-rich locations. ANSR is today one of the largest drivers of FDI into India with over $1.5B of capital investments.

Position : Support Associate.

Location: Bangalore - Remote

About The Role:

Roles & Responsibilities:

  • Responsible for email support & webchat process in a timely & accurate way.
  • To resolve candidate queries within the assigned TAT.
  • Develop strong customer relationships and provide paramount service.
  • Coordinate with the team for updates.

Qualification Criteria:

  • Excellent email writing /drafting skills.
  • Decent communication skills.
  • Should have 1 year of experience in email support.

WHY WORK AT TALENT500 ?

Build the future of work: We're working on a problem every business leader understands deeply. The pandemic has created a once-in-a-lifetime shift in how businesses and professionals think about work. We have an opportunity to drive this new shift towards distributed work and global teams.

Growth and scale:We are tackling a global problem and a rapidly growing market ($50B+) with a LOT of headroom for us to grow. We are currently growing at 35% quarter-on-quarter and expect this to be a BIG, fast-growth business. If you are looking for growth in your professional life and lots of learning along the way, this is it. Experienced team and investors: We have an experienced team: our founders have founded, scaled, and sold companies before. We are trusted by some of the worlds best companies and investors.

Remote-first:We offer work-from-anywhere for multiple roles @ Talent500. We back this with plenty of remote-friendly policies for our team - including generous home-office setup budgets, flexible work/check-in hours, mobile and internet reimbursements, L&D budgets, best-in-class medical for you + family, mental health coaching and counseling support and more.

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