Customer Support Associate
3 weeks ago
Job Summary
ScaleneWorks People Solutions LLP is seeking a Customer Support Associate to join our team. The ideal candidate will have excellent communication skills and a strong willingness to learn.
Key Responsibilities
- Respond to customer queries in a timely and accurate manner, via phone or email.
- Identify customer needs and provide solutions.
- Analyze and report product malfunctions.
- Monitor customer complaints and provide assistance.
- Share feature requests and workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure technical issues are resolved.
- Gather customer feedback and share with the product team.
Requirements
- Any graduation.
- Excellent communication skills.
- 1+ year of experience in customer support.
- Excellent English and Hindi mandatory.
What We Offer
- A supportive team environment.
- Opportunities for growth and development.
- A competitive salary package.
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