Merchant Support Associate

2 weeks ago


Bengaluru, Karnataka, India Playo Full time

About Playo:

Playo is a dynamic company dedicated to revolutionizing the way people play games and connect with others. Our platform empowers users to stay active, engaged, and happy through sports and games.

Role Overview:

We are seeking a highly skilled Merchant Support Associate to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our merchant partners, ensuring their success and satisfaction with our platform.

Key Responsibilities:

  • Provide timely and effective support to merchant partners via phone, email, and tickets
  • Collaborate with internal teams to resolve complex issues and ensure merchant satisfaction
  • Assist the business development team with configurations using internal tools
  • Develop expertise in internal partner tools to support merchant operations
  • Meet response and resolution time targets set by the organization
  • Escalate complex issues to higher levels of support when necessary
  • Identify and report on trends and patterns to improve support processes

Requirements:

  • 2-4 years of experience in technical support, client success, or a related field
  • Strong problem-solving skills with attention to detail and accuracy
  • Excellent written and oral communication skills in English
  • Proficient in basic computer skills, including internet, email, and Google Drive
  • Working knowledge of CRM solutions like Zendesk or Freshdesk
  • Strong interpersonal skills and high levels of empathy


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