Merchant Support Associate
2 weeks ago
About Playo:
Playo is a dynamic company dedicated to revolutionizing the way people play games and connect with others. Our platform empowers users to stay active, engaged, and happy through sports and games.
Role Overview:
We are seeking a highly skilled Merchant Support Associate to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our merchant partners, ensuring their success and satisfaction with our platform.
Key Responsibilities:
- Provide timely and effective support to merchant partners via phone, email, and tickets
- Collaborate with internal teams to resolve complex issues and ensure merchant satisfaction
- Assist the business development team with configurations using internal tools
- Develop expertise in internal partner tools to support merchant operations
- Meet response and resolution time targets set by the organization
- Escalate complex issues to higher levels of support when necessary
- Identify and report on trends and patterns to improve support processes
Requirements:
- 2-4 years of experience in technical support, client success, or a related field
- Strong problem-solving skills with attention to detail and accuracy
- Excellent written and oral communication skills in English
- Proficient in basic computer skills, including internet, email, and Google Drive
- Working knowledge of CRM solutions like Zendesk or Freshdesk
- Strong interpersonal skills and high levels of empathy
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