Enterprise MHD Team Associate/Senior Associate

2 weeks ago


Bengaluru, Karnataka, India Paytm Full time
About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. About the team: Our team delivers key support services to all major accounts that Paytm holds. This includes post-live concerns such as device issues, pay-out and recon concerns, profile changes, and transaction-related concerns. About the role: The role is multi-functional and involves working with business, finance, revenue assurance, and onboarding. The key essence of the role is to showcase the right creatives/communication at the portal that helps meet business objectives and ensures a seamless experience for customers. Key Responsibilities:
  • Collaborate with internal teams such as compliance, fraud and risk, business development, account management, optimization, and integration for merchant payment-related concerns.
  • Work closely with the development team and provide recommendations for back-end tools that improve customer service.
  • Contribute to process improvement in merchant support by identifying sources of merchant issues and recognizing trends.
Requirements:
  • Bachelor's degree in a relevant field.
  • Proficiency in Hindi and English.
  • Knowledge of fintech terms or experience working with banking/financial groups.
Why join us: Paytm offers a collaborative, output-driven program that brings cohesiveness across businesses through technology. We improve average revenue per user by increasing cross-sell opportunities and provide solid 360-degree feedback from peer teams on support of their goals. We respect our peers and managers, earning respect rather than demanding it. Compensation: We believe in creating wealth for our employees, offering enviable benefits and opportunities for growth in a unique position to democratize credit for deserving consumers and merchants.

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