SPS Associate

5 days ago


Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time
About the Role

The Amazon Seller Support Associate plays a crucial role in ensuring the success of our third-party sellers on the Amazon platform. As the primary interface between Amazon and our business partners, you will be responsible for providing timely and accurate operational support to merchants selling on the Amazon platform.

Key Responsibilities

  • Act as the primary interface between Amazon and our third-party sellers, providing phone and/or email support governed by internal service level agreements.
  • Onboard new selling partners to the Amazon .IN platform and provide timely and accurate operational support to third-party sellers.
  • Address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.
What We're Looking For
  • Excellent written and verbal communication skills, with the ability to communicate in English and Hindi.
  • 1+ years of customer service experience.
  • Experience with Microsoft Office products and applications, including Excel.
  • Able to work a flexible schedule, including weekends, nights, and holidays.
  • Desired experience in driving process improvements.

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