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SPS Associate

6 months ago

Bengaluru, India ADCI - BLR 14 SEZ Full time
Job summary:
The Seller Support on Boarding Associate acts as the primary interface between Amazon and our business partners. This is an onsite role.
Associate are dedicated towards helping new seller get on-boarded on A.IN platform, the success measure is not just launching seller but more focused on how do we enable them to be successful on A.IN platform. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

Key job responsibilities:
SHIFT REQUIREMENTS (24/7) The Seller Support Onboarding Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or e-mail support governed by internal service level agreements.
Onsite Role.
The Seller Support Onboarding Associate will be responsible for on-boarding New Selling partners to the Amazon .IN platform and also providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.

Basic qualifications:
• Excellent written and verbal communication. Along with English, this role also requires communicating in Hindi. • Demonstrates effective, clear and professional written and oral communication. • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues. • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.
Preferred qualifications
Education: Any Graduation (other than BE, BTech and MBA Freshers)
· Language: English and Hindi
· Experience within a customer service environment preferred. Desire to expand skills into new areas.
· Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.
· Committed seller advocate, drive process & tool improvements.
· Enthusiasm and strong self-motivation.
· Strong prioritization and time management skills, with a high degree of flexibility.
· Embrace constant change with flexibility and good grace.
· Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
· Demonstrates effective communication, composure, and professional attitude
· Exemplary performance record, particularly with regard to quality & productivity
· Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
Internal job description
Loop competencies
-
Basic qualifications
Basic qualifications: • Excellent written and verbal communication. Along with English, this role also requires communicating in Hindi. • Demonstrates effective, clear and professional written and oral communication. • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues. • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

Preferred qualifications
Preferred qualifications: Education: Any Graduation (other than BE, BTech and MBA Freshers) · Language: English and Hindi · Experience within a customer service environment preferred. Desire to expand skills into new areas. · Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail. · Committed seller advocate, drive process & tool improvements. · Enthusiasm and strong self-motivation. · Strong prioritization and time management skills, with a high degree of flexibility. · Embrace constant change with flexibility and good grace. · Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. · Demonstrates effective communication, composure, and professional attitude · Exemplary performance record, particularly with regard to quality & productivity · Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

Key job responsibilities
SHIFT REQUIREMENTS (24/7) The Seller Support Onboarding Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or e-mail support governed by internal service level agreements. The Seller Support Onboarding Associate will be responsible for on-boarding New Selling partners to the Amazon .IN platform and also providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.

BASIC QUALIFICATIONS

- 1+ years of customer service experience
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

- 1+ years of driving process improvements experience