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Senior Customer Success Manager
3 months ago
Description
What sets us apart at Qlik?
As a Gartner Magic Quadrant Leader for 13 consecutive years, Qlik simplifies intricate data landscapes into practical insights, steering strategic business results. With a customer base exceeding 40,000 worldwide, our range of services harnesses widespread data excellence and advanced AI/ML capabilities that drive improved decisions at a faster pace.
We specialize in integration and governance solutions that collaborate with various data origins, and our real-time analytics reveal concealed trends, enabling teams to tackle intricate hurdles and capture fresh prospects.
The Position of Senior Customer Success Manager
Join us as a Senior Customer Success Manager at Qlik. At the core of our mission is to guarantee our customers encounter unmatched triumph at each stage of their venture.
This position plays a crucial role in comprehending customers' distinctive requirements, fostering adoption, and advocating for their business accomplishments.
The role entails working the afternoon shift, with working hours being either 1 PM - 10 PM or 3 PM - 12 PM.
What makes this position appealing?
Customer Success Advocate: Develop expertise in our customers' journey, utilizing our products and services to steer their triumph.
Collaborative Strategy: Forge a close partnership with sales to outline and enact account strategies, ensuring optimal value from Qlik's solutions.
Consultative Role: Serve as a reliable consultant, offering insightful guidance and influencing both business and technical stakeholders.
Here's how you'll make a difference:
Proactive Customer Support: Draft joint success plans, promote product adoption, and enhance customer value, ensuring they evolve into passionate advocates for Qlik.
Strategic Planning: Design customer strategies to enhance their investments in Qlik's products, aligning them with their fundamental business vision.
Enhancing Business Value: Monitor, define, and achieve business outcomes collaboratively with customers, amplifying their journey's success.
We seek a team member with:
- Customer-Focused Approach: Committed to delivering exceptional service and ensuring our customers' victories.
- Strategic Issue Resolver: Excel in problem-solving, thrive under pressure, and drive outcomes.
- Collaborative Communication: A strong communicator and collaborator at all levels (including CxO), internally and externally.
- Global Business Acumen: Skilled in overseeing businesses across borders, honoring cultural diversity, and steering operational excellence.
The location for this role is:
Bangalore, India
More about Qlik and our identity:
Discover more about life at Qlik on social media, and to explore all other chances to join us and adopt our values, visit our site.
What else do we provide?
- Authentic career advancement tracks and mentoring programs
- Culture of innovation, technology, collaboration, and transparency
- Flexible, diverse, and global work ambiance
Contributing back is a significant part of our culture. Alongside an additional "change the world" day plus another for personal development, we also highly endorse involvement in our initiatives.
Qlik is an Equal Opportunity/Affirmative Action Employer, and we appreciate the diversity of our candidates who will be considered for employment without regard to various factors. If you require assistance due to disability during the application and/or recruitment process, please reach out to us.
Qlik is not open to unsolicited aid from search firms for this employment opportunity. Please refrain from making phone calls or sending emails. Any resumes submitted by search firms to any Qlik employee via email or other means without a valid written search agreement will be deemed the exclusive property of Qlik. No fee will be paid if the candidate is hired by Qlik as a result of the referral or by other means.
