Customer Success Associate
2 weeks ago
Our Story
Building a new company in the recession of 2007 was no ordinary task. Yet with passion and foresight, we charted our course, helping to transform the way consumers engage with their phones.
Over the last 17 years, InMobi has built a global Advertising Platform that powers our customers' growth by helping them engage their audiences and drive real connections.
InMobi has also built a second unicorn, Glance, which is advancing digital consumption and creating a new wave of disruption. Present on 400M devices across India, SEA, Japan and the US – Glance is one of the largest content platforms globally with~200M daily active users.
About the Role:
As a Customer Success Associate, you will be managing publisher accounts across North American & European markets driving adoption and outcomes leading revenue growth and deeper penetration of InMobi platform. In this role, you will be responsible for scaling and mining medium-scale accounts with great potential . You will provide exceptional support, strategic guidance, and proactive solutions to help clients maximize their use of InMobi's products and achieve their business goals.
You will also spend considerable time interacting with internal product and sales stakeholders in exploring new avenues of supply & revenue growth via customized ad-formats, involved ad-experiences, better user segment targeting etc.
This role is based out of our Bangalore office.
Proven track record for developing strong customer relationships, and ability to work cross functionally across various internal teams. 3-5 years of experience in customer success, account management, or a related role, preferably within the digital advertising or technology industry. Strong understanding of SMB dynamics and challenges. Analytical mindset with the ability to interpret data and provide actionable insights. Proven ability to identify, scale, and manage small-scale accounts with high growth potential. Self-starter, seeking a new professional challenge and a role with enormous growth potential. Comfortable with ambiguity and decision-making in the absence of perfect information MBA is preferred, but not necessary.Role Requirement:
Own day-to-day relationships, account management, optimization, reports etc. for top strategic publisher accounts. Be an in-house expert in identifying high potential accounts and have a plan to scale them. Further develop these relationships, and work to create and capture new opportunities for and from these publishers. Work in conjunction with Cross Functional ad-sales and delivery teams to help scale revenues for publisher accounts. Work cross functionally to meet publisher needs; convey core publisher needs to internal teams (product, demand etc), Be the customer champion to the internal teams driving for outcomes on behalf of the customer. Provide support/ inputs to business development team during key publisher pitches (e.g., publisher revenue forecasts, product solution) Procure any required collateral from customer teams for any ad-sales pitches (case studies, media-kits, demographic split of users, daily active user count etc.The InMobi Culture
At InMobi, culture isn't a buzzword; it's an ethos woven by every InMobian, reflecting our diverse backgrounds and experiences.
We thrive on challenges and seize every opportunity for growth. Our core values of thinking big, being passionate, showing accountability, and taking ownership with freedom —guide us in every decision we make.
We believe in nurturing and investing in your development through continuous learning and career progression with our InMobi Live Your Potential program.
InMobi is proud to be an Equal Employment Opportunity and we make reasonable accommodations for qualified individuals with disabilities.
Visit to better understand our benefits, values and more
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