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Associate - Product Success

3 months ago

Bengaluru, Karnataka, India ReachInbox Full time

Job as an Associate - Product Success and Shape the Future of Outbound Marketing

Are you passionate about customer success and eager to make a tangible impact on product performance? At , we are revolutionizing outbound marketing, and we want you to be part of this exciting journey As an Associate - Product Success, you'll be the driving force behind our product's success and a vital bridge between our users and our team.

About
is at the forefront of outbound marketing innovation. Our platform is designed to empower businesses with cutting-edge solutions, ensuring their messages reach the right audience at the right time. Join us in our mission to redefine the way businesses connect with their customers.

What You'll Do:

Be the Brand Ambassador:

  • Represent with pride and professionalism.
  • Assume full responsibility for user issues, serving as the primary point of contact for troubleshooting and support queries.

Deliver Outstanding Support:

  • Manage incoming user queries with efficiency and empathy.
  • Provide proactive and timely guidance, ensuring our customers feel valued and heard.

Collaborate and Innovate:

  • Work closely with our product and engineering teams to resolve technical issues.
  • Collect valuable user feedback and insights to drive product improvements and innovations.

Build Strong Relationships:

  • Establish and nurture long-lasting, trusting connections with our users.
  • Communicate professionally and empathetically, ensuring a positive user experience.

Drive Product Success:

  • Promote product adoption, retention, and upsell opportunities.
  • Share the unique selling points (USPs) of our product and assist users in making informed buying decisions.

Educate and Empower:

  • Serve as a product expert, delivering training to customers.
  • Empower users to maximize the benefits of our technology.

Maintain Excellence:

  • Keep detailed logs of user interactions and manage customer accounts.
  • Follow communication protocols, rules, and policies to ensure consistency and quality.

What We're Looking For:

  • Educational Background:A BCA degree or similar is preferred, but passion and experience matter most.
  • Experience: At least one completed internship with experience in roles such as technical customer support and B2B SaaS user experience management.
  • Flexibility:Comfortable with US shift timings and adaptable to changing schedules.
  • Startup Mindset:
  1. Thrive in a fast-paced, dynamic environment.
  2. Take ownership of your tasks and drive them to successful outcomes.
  3. Proactive, adaptable, and eager to contribute to a growing startup.

Why Join Us?

  • Gain hands-on experience in a high-impact role within a fast-paced startup.
  • Work with a diverse and talented team dedicated to innovation and excellence.
  • Be part of a company that values your insights and encourages professional growth.

If you're ready to take your career to the next level and be part of a team that's transforming outbound marketing, apply now and join us at