Inbound Travel Coordinator

4 days ago

Bengaluru, India Royal Arabian Destination Management Full time

Royal Arabian is a premier Destination Management Company based in the UAE, renowned for curating exceptional travel and event experiences. With over 20 years of excellence, we specialize in delivering personalized, seamless, and memorable journeys across the region.The Tour Operator is responsible for planning, organizing, and coordinating inbound travel services for individuals, groups, or corporate clients visiting the UAE. This includes designing tailor-made itineraries, booking accommodations and transport, arranging guided tours and activities, and ensuring a smooth and memorable travel experience for clients. The Tour Operator acts as the primary liaison between clients, suppliers, and internal teams to deliver exceptional customer service and operational excellence.What You’ll Do:Tour Planning & Itinerary Development - Design customized travel itineraries based on client preferences, budgets, and timelines. - Create package tours including sightseeing, accommodation, transportation, meals, and activities. - Recommend attractions and experiences that highlight UAE’s culture, landmarks, and entertainment.Booking & Coordination - Manage reservations for hotels, transport, guides, attractions, desert safaris, dhow cruises, etc. - Negotiate and liaise with local vendors, suppliers, and service providers for best rates and quality service. - Coordinate meet-and-greet services at airports and arrange transfers.Client Communication - Respond promptly to client inquiries via email, phone, or messaging platforms. - Provide pre-arrival support, destination information, and travel tips. - Offer 24/7 on-ground support during clients’ stay if needed.Operations & Execution - Ensure all bookings and services are confirmed and executed as per the itinerary. - Handle changes, cancellations, or emergency requests with efficiency. - Prepare daily tour reports and liaise with drivers, guides, and hotel staff.Documentation & Reporting - Maintain client records, invoices, vouchers, and service confirmations. - Monitor tour costs, profit margins, and client payments. - Submit operational and customer service reports to the line manager.Quality Assurance - Conduct post-tour feedback collection and analyze customer satisfaction. - Resolve service complaints promptly and professionally. - Ensure adherence to company standards and UAE tourism regulations.What We’re Looking For:Minimum qualification: Bachelor’s Degree (preferred)Prior experience in a similar industry/role (e.G. tourism, admin, customer service)Familiarity with UAE market and locations is an advantageProficient in MS Office (Word, Excel, PowerPoint, Outlook)Strong communication skills (verbal and written)Good in email drafting and reportingTyping speed and accuracy Fluent in English (spoken & written) – mandatoryKnowledge of Hindi / other languages is a plusApplication Link: https://forms.Gle/iRNJcMA4qA2KXqLDA

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