Front Office Assistant
4 weeks ago
REQUIREMENT
- Strong interpersonal skills with the ability to interact effectively with guests from diverse demographics in person, over the phone, and via email
- Excellent verbal and written communication skills. Ability to convey information clearly and professionally
- Highly organized with the ability to multitask, prioritize tasks and manage time efficiently
- Keen attention to detail and accuracy in completing tasks and maintaining records
- Maintain a professional demeanour, confidentiality, and discretion in handling sensitive information
- Ability to identify problems, evaluate options, and implement effective solutions
DUTIES AND RESPONSIBILITIES :
- Greet and assist guests / visitors in a professional and friendly manner. Handle inquiries, provide information, and direct individuals to appropriate personnel or resources.
- Handling check-ins and check-outs, processing payments, and managing reservations
- Answer phone calls, emails, and other inquiries promptly and courteously. Relay messages accurately and efficiently to the relevant stakeholders.
- Manage the reception / front desk area and ensure that it is clean and organized at all times.
- Coordinate meetings or events by arranging facilities and equipment as needed.
- Address any issues or concerns raised by guests/visitors, or staff members professionally and promptly. Escalate complex problems to appropriate personnel when necessary.
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