Front Office Assistant

4 days ago


Kamban Nagar Stop Puducherry, India Sri Vedhaa Creations Private Limited Full time ₹ 12,000 - ₹ 15,000 per year

We are hiring a Front Office Assistant to support the day-to-day operations at GRB Hotel. The candidate will play an important role in assisting hotel management, handling administrative tasks, and providing basic guest support.

1. KEY RESPONSIBILITIES

Guest Check-In & Check-Out


• Greet guests warmly upon arrival.


• Verify bookings, issue room keys, and explain hotel services.


• Process payments and handle check-out procedures.

Reservations


• Manage bookings via phone, email, or in-person.


• Update reservation systems (e.g., Opera, Cloudbeds, or PMS software).

Customer Service


• Answer questions about hotel amenities, local attractions, or transportation.


• Handle complaints professionally and resolve issues promptly.

Administrative Tasks


• Answer phone calls and route them accordingly.


• Maintain records and handle billing or invoices.


• Coordinate with housekeeping and maintenance teams.

Security and Compliance


• Monitor guest access, ID verification, and emergency procedures.


• Ensure compliance with health, safety, and privacy standards.

Key Skills Needed


• Excellent communication and interpersonal skills


• Politeness and professionalism under pressure


• Multitasking and time management


• Computer literacy (MS Office, hotel software)


• Problem-solving abilities


• Language skills (a plus in international hotels)

Typical Work Hours


• Often shift-based: morning, evening, or night shifts


• Holiday - weekly one day

Job Details:

Job Title: Office Assistant – GRB Hotel

Job Category: Administration / Front Office / Guest Check-In & Check-Out

Location: Pondicherry

Salary: ₹12,000 – ₹15,000 (Negotiable based on experience)

Job Type: Full-time



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