Health Relationship Manager

3 weeks ago

Thāne, Maharashtra, India Livlong 365 Full time

Job Title: Health Relationship Manager – Sales (D2C – Tele-Sales Representative)

Location: Thane

Employment Type: Full‑Time

Role Overview

As a Health Relationship Manager – Sales , you will be the primary point of contact for leads

and existing customers across all our channels (D2C digital campaigns, corporate partners,

referrals, etc.). You'll build rapport quickly, understand each customer's context, and

recommend the Livlong services and insurance solutions that best fit their needs. Your goal is to

drive upgrades, cross‑sells, and renewals by delivering a consultative, empathetic sales

experience.

Key Responsibilities:

Lead Outreach & Engagement

● Respond to inbound and warm leads within 24 hours of engagement.

● Conduct outbound follow‑ups on campaign responders, event attendees, and partner

referrals.

Consultative Selling & Cross‑Sell

● Identify customer needs based on click history, current plan details, and conversational

cues.

● Present Livlong offerings in a benefit‑driven, conversational style.

● Customize pitches to each customer's situation: individuals, families, or corporate

employees.

Seamless Activation & Support

● Guide customers through plan upgrades, add‑on activations, and insurance enrollment

in real time.

● Schedule and execute next‑day callbacks when customers request time to decide.

CRM Management & Collaboration

● Record all interactions, outcomes, and next steps in the CRM.

● Share insights with Marketing, Product, and Operations to refine offerings and

messaging.

Customer Advocacy & Retention

● Act as the customer's voice internally, relay feedback and suggest service

enhancements.

● Drive renewals and prevent churn through proactive check‑ins and value

reinforcement.

Success Metrics (KPIs)

● Conversion Rate: Percentage of contacted leads who purchase or upgrade.

● Average Revenue per Lead: Upsell/cross‑sell revenue divided by leads engaged.

● Response Time: All new leads contacted within 24 hours.

● CSAT Score: Post‑interaction satisfaction scores.

● Renewal Rate: Percentage of customers who renew or extend plans.

Who You Are

● Empathetic Communicator: You listen actively and respond with clarity and warmth.

● Consultative Sales Professional: You guide customers toward solutions that genuinely

improve their health.

● Tech‑Savvy & Organized: Comfortable using CRM tools, WhatsApp Business, and

digital workflows.

● Results‑Driven & Collaborative: You take ownership of your targets and work across

teams to deliver results.

● Health‑Curious: An interest in healthcare, wellness, or insurance helps you connect

authentically.

Qualifications

● 2-3 years in sales, customer success, health insurance, Health counseling or healthcare concierge.

● Proven track record of meeting or exceeding sales targets.

● Strong written and spoken English; fluency in any additional regional language is a plus.

● Bachelor's degree (any discipline); relevant certifications welcomed but not required.

Work Timing

6 Days a week

Monday to Saturday / Tuesday to Sunday

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