Operations Manager

4 weeks ago

Chennai, Tamil Nadu, India Green Start Management Consultancy Full time

Green Start is hiring for a Leading MNC – KYC Operations Manager

Job Overview

The KYC Operations Manager is a mid-level leadership role responsible for leading and guiding a team to deliver comprehensive Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting. The key objective is to design, implement, and manage a robust internal Know Your Customer (KYC) program for a leading multinational organization.

Key Responsibilities

  • Lead and manage KYC operations in alignment with compliance frameworks, policies, and internal control standards.
  • Oversee Business-As-Usual (BAU) and client refresh processes, while identifying opportunities for global process migration and scalability.
  • Provide effective people management, including coaching, mentoring, and ensuring service-level standards are consistently achieved.
  • Collaborate with Compliance and senior business leaders to ensure adherence to regulatory requirements and business objectives.
  • Supervise client onboarding processes and implement enhancements to improve the client experience.
  • Deliver timely and accurate MIS (Management Information System) reports for senior stakeholders.
  • Monitor daily account refresh activities to ensure documentation and regulatory standards are met.
  • Conduct quality assurance reviews on onboarding and refresh cases to ensure compliance and accuracy.
  • Maintain and update the "Book of Work" for system enhancements, upgrades, and process improvements.

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