
Director of Training
4 weeks ago
We're Hiring: Director – Process Training | US Healthcare (Payor Domain) | Bangalore
Are you an experienced training leader in the US healthcare (Payor domain) space? We are looking for a dynamic Director – Process Training to lead strategic learning initiatives and drive excellence across training operations.
Location : Bangalore
Shift : Night Shift (4 PM – 1 AM IST)
Team Size : Leadership & team management role
Experience : 14–18+ years (with 10+ years in US healthcare process training, 5+ years in leadership roles).
Client: Healthcare BPO
Key Responsibilities:
Oversee new hire training, OJT quality, batch productivity & ROI.
Lead training operations in collaboration with Ops & Quality teams.
Drive content change management & training effectiveness.
Manage stakeholder feedback, attrition, and throughput targets.
Lead a team of trainers/master trainers.
Initiate continuous improvement and digital transformation in learning.
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