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Hospitality Manager

4 weeks ago

Alwar, Rajasthan, India Lohono Stays Full time

Years of Experience: 7–12 years of hospitality experience, with at least 3 years in a managerial role handling luxury clientele.

Key Responsibilities:

1. Guest Experience & Relations

  • Ensure all guests receive a personalized, warm, and memorable experience across all touchpoints.
  • Handle guest feedback and resolve escalations with professionalism and urgency.
  • Train team on anticipating guest needs and elevating service delivery.

2. F&B Operations

  • Oversee menu planning, presentation, and execution in collaboration with chefs and villa staff.
  • Maintain hygiene, quality, and service standards across all villas.
  • Curate F&B experiences aligned with guest preferences and seasonal trends.

3. Concierge Services

  • Manage and train concierge staff to curate customized itineraries, experiences, and bookings (e.g. dining, local tours).
  • Ensure smooth coordination with external vendors and partners.

4. Team Management

  • Lead, and motivate a team of villa hosts, butlers, chefs, and concierge personnel.
  • Set performance benchmarks and track team KPIs.
  • Recruit and onboard new hospitality staff in line with company culture and service expectations.

5. Operational Excellence

  • Implement SOPs for all hospitality functions; conduct regular audits for compliance.
  • Ensure villa readiness before guest check-ins; conduct property walkthroughs.
  • Coordinate with housekeeping, maintenance, and security to ensure 360° readiness.

Requirements:

  • Bachelor's degree in Hospitality Management or related field.
  • Strong knowledge of F&B and concierge operations.
  • Excellent communication, grooming, and interpersonal skills.
  • Proven ability to manage and train diverse hospitality teams.
  • Experience in handling UHNWIs or HNI guests is a strong advantage.
  • Males candidates mandatory