Customer Retention Specialist

3 weeks ago

Jaipur, Rajasthan, India VAIBHAV GLOBAL LIMITED Full time

VGL COMPANY OVERVIEW:

Listed in -97 on Indian stock exchanges, Vaibhav Global Ltd (VGL) is an end-to-end electronic deep discount electronic retailer of fashion jewelry, gemstones and lifestyle products in US, UK, Germany & Canada.

Today's customers seek convenient shopping experience. We are available to the customers via our proprietary 24X7 TV Shopping channels (Shop LC in US & Germany and Shop TJC in UK) and other digital medium which includes website, mobile apps, Over-The-Top platforms (OTT's), social media and third-party marketplaces. Thus, today VGL reaches out to almost million households across US, UK & Germany. As digitization increases, online retail is expected to grow and mature, our portfolio & omni-channel strategy will accordingly evolve alongside. VGL has a group turnover of approx. Rs. 2, Crore (FY - ) and employs over people globally. VGL has its head office as well as its main manufacturing facility in Jaipur, India, which employs approx. people, including contract workers.

Under our flagship one-for-one meals initiative 'Your Purchase Feeds...', we served 13 million meals to school children in India, US and UK. With this, we have served 63 million meals till date. We encourage our team members to donate at least two hours every month for charitable causes that is tracked through our performance system.

VGL is a Great Place to Work (GPTW) certified organization.

SHOPLC OVERVIEW:

TJC OVERVIEW:

SHOPLC GERMANY OVERVIEW:

Our Purpose:

Delivering joy.

Our Vision:

Be the Value Leader in Electronic Retailing of Jewelry and Lifestyle Products.

Our Mission:

To deliver one million meals per day to children in need by 'FY31' through our one for one meal program: your purchase feeds...

Our Core Values:

TeamworkHonestyCommitmentPassionPositive attitude

Overview: 

As part of the Customer Experience Team this role is responsible for assisting in the delivery of the customer retention strategy. You will need to constantly find new ways to reach your target audiences, retain and win back customers for both the TV, digital and web business. You will have a customer centric approach that will continue the TJC Omni-channel journey. 

You will have a pivotal role in one of the business' newest and exciting departments, assisting a customer transformation that will has the potential for a profound effect on the entire business. In return you will develop a wide range of digital and traditional direct customer marketing skills as well as developing your core management and leadership skills. 

Role and responsibilities: 

Work within the Customer Experience function of the business overseeing an Omni-channel customer experience and retention strategyWork closely with the TV, marketing and digital teams to execute the customer strategyLead the work in building out the CRM strategy ultimately to initiatives such as the TJC loyalty programmeAnalysing customer behaviours and recommending actions to take to drive customer retention, recency, frequency and valueComposing and managing campaigns in market leading tools such as Sales Force Marketing Cloud and Klaviyo as well as desk top tools such as MS ExcelAnalysis and reporting of customer activity and recommendation for improvementsManagement of budgets and ROI

Core skills will include: 

Analytical thinker. Processes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.Understanding and application of statistical models, such as regression analysis, in marketingAn ambitious, energetic self-starter.Up for a challenge and ready to deal with the fast-paced, ever-changing nature of a TV business.Takes responsibility and initiative for actions, projects and people.

Qualifications and Experience: 

Must have strong MS Excel skillsSQL and / or RGood written and verbal communication skills

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